Vendor Management
Vendor Management Organization Design
We work hand-in-hand with you to understand your business model and objectives, specifically the responsibilities of your Vendor Management Organization (VMO) versus those of your vendors.
Service Experts Improve Performance by Contract Restructuring
Service Experts believed they were trapped in a contract where they had no negotiating leverage. COPC conducted a contract review, which led to contract negotiation assistance. This resulted in a savings of $2.1 million per year.
VMO Design Consulting Services
If you have suppliers that handle interactions with your customers, you know how important it is to ensure they are managed well to deliver the level of service your customers expect.
Improve Customer Satisfaction
Clarify Roles & Responsibilities
Ensure clear roles and responsibilities are defined within the Vendor Management Organization.
Increase Performance
Reduce Costs
COPC Best Practices for VMOs
In addition to our VMO design services, we also offer training specifically for VMOs