Our services
Vendor Management
Create a customer-centric culture and supporting processes that match your customer's needs.
Vendor Management Services for CX Operations
Managing a network of outsource service providers (OSPs) for your customer experience operations can be challenging. You are entrusting others to deliver a superior and consistent customer experience to your customers. It is critical to choose the right partner and ensure they are operating at a high level of performance. We have counseled vendor management organizations (VMOs) since 2002, helping companies optimize the performance of their outsourced providers and dramatically reduce their total cost of ownership.
Vendor Management Organization (VMO) Services
Contract Review
Review your contracts to ensure they are structured to deliver the performance you expect at an appropriate price.
Strategic Sourcing
Choose the right suppliers at the best price with the highest levels of performance.
Vendor Improvement
Improve the performance of your management program for third-party suppliers of your CX operations.
VMO Design
Structure your VMO to eliminate poor vendor performance streamline operations.
COPC CX Standard for VMOs
Verify and validate your organization’s performance levels. Get certified to the COPC CX Standard for VMOs.