Quality Best Practices

Quality monitoring, especially in call centers, is the best window into the customer experience, and the most effective listening post for gathering valuable insights. Yet many organizations view monitoring as mostly a cost function. COPC Inc. believes your quality program can be a significant return-on-investment if executed correctly. We have developed and perfected quality best practices that produces results. Our approach can be a predictor of customer satisfaction and can identify detailed root causes of issues impacting performance. We do this through a combination of quality program design and training.