Certification

COPC Certification Services

Stand out from the crowd with external validation of your high performing operations.

About our certification process

COPC certification is the most prestigious recognition in the industry for any customer experience operation. The certification process is an independent and objective assessment of your operation’s current performance compared to the requirements found in the COPC Customer Experience (CX) Standard. Certification by COPC Inc. validates your organization’s commitment to delivering the highest levels of service to your customers. Your customers and your stakeholders can be assured that you are using consistent processes and best practices that drive and sustain improvement in the areas of leadership, people, processes and performance.

COPC certification is available for any CX operation such as call centers, retail environments or digital channels, along with outsourced service providers, and vendor management organizations.

COPC Best Practices For Customer Experience (CX) Operations
COPC Customer Experience Standard Certification Badge

Trusted by hundreds of organizations worldwide

Since 1996, hundreds of organizations in over 56 countries have been certified by COPC Inc. to one of the COPC Standards. Browse a list of companies with operations certified by COPC Inc.

Browse Organizations

COPC CX Standard

We offer consulting, training and certification to improve the performance of your call center operations.
Learn More

Certification Process

COPC certification is based on the COPC Customer Experience (CX) Standard. The Standard includes versions for customer experience management, both in-house and outsourced, and vendor management organizations. Read the COPC CX Standard that is right for your organization.

Learn More

Training

A key step in the COPC certification process is to learn best practices based in the COPC CX Standard and become a Certified COPC Customer Experience Implementation Leader. Best practices training is available globally.
Learn More

COPC Certification Services

Image

establish credibility

Stand out from the crowd with COPC.

Certification to the COPC Customer Experience (CX) Standard provides recognition and validation of your company’s outstanding operational performance in providing an exceptional customer experience. COPC-certified companies are innovative leaders in their respective industries and are committed to operational excellence.

Achieving certification shows your customers and stakeholders that your organization is dedicated to being the best in managing the customer experience.

Image

CX Certification

Customer Experience (CX) Standard

Certification by COPC Inc. is an evaluation and improvement process based on the COPC Customer Experience (CX) Standard, the most widely used and highly recognized performance management system for customer experience operations. Certification by COPC Inc. validates your organization is using consistent processes and best practices specific to leadership and planning, processes, people, and performance.

Outsourced CX Operations

Have confidence that your customers are getting the highest levels of service across your supplier network by requesting they be certified to the COPC CX Standard, OSP Version.

  • Know your customers are receiving the best service, regardless of how or where they contact you.

  • Prove to customers and stakeholders your commitment to delivering a consistent and superior experience.

  • Better manage your suppliers with the right metrics and processes.

Internal CX operations

Provide the best performance balancing customer satisfaction, revenue, service, quality, and costs by certifying your organization to the COPC CX Standard, CSP version.

  • Know your customers are receiving the best service, regardless of how or where they contact you.

  • Prove to customers and stakeholders your commitment to delivering a consistent and superior experience.

  • Better manage your suppliers with the right metrics and processes.

Vendor Management Organization

Better manage your CX vendors to meet key performance indicators and know you are paying fair market value for the provided service level. Certify your organization to the COPC CX Standard, VMO version.

  • Know your customers are receiving the best service, regardless of how or where they contact you.

  • Prove to customers and stakeholders your commitment to delivering a consistent and superior experience.

  • Better manage your suppliers with the right metrics and processes.

Third party CX provider

Set yourself apart from your competitors by certifying your organization to the COPC CX Standard, OSP version.

  • Know your customers are receiving the best service, regardless of how or where they contact you.

  • Prove to customers and stakeholders your commitment to delivering a consistent and superior experience.

  • Better manage your suppliers with the right metrics and processes.

Image

PROCESS CERTIFICATION

Dedicated to improving processes.

In addition to full certification to the COPC CX Standard, you also have the option for process certification, which focuses on improving a particular area or issue with your call center or CX operation. Process certification is especially useful for organizations with multiple sites to implement a consistent use of best practices for a specific process.

Ready to work together?

Whether you want to learn more about our offerings or have specific questions about our capabilities, we want to hear from you!

Get In Touch