Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Telus InternationalRegionLATAM
LocationGuatemala
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateAug 2024
Entity InfoWestern Union Program
Company Name
Telus InternationalRegionEMEA
LocationBucharest, Romania
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateMar 2024
Entity InfoAlpine Program
Company Name
Interactive Smart Communications (ISC)RegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateMar 2024
Entity InfoInbound, Outbound & Technical Support Services
Company Name
MastercardRegionEMEA
LocationDublin, Ireland
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateJun 2022
Entity InfoB2B Contact Center
Company Name
MastercardRegionAPAC
LocationSydney, Australia
StatusCertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateSep 2023
Entity InfoB2C Contact Center
Company Name
MastercardRegionIndia
LocationPune
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateJun 2022
Entity InfoB2B Contact Center
Company Name
ZATCARegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateOct 2023
Entity InfoZakat, Tax and Customs Authority
Company Name
MastercardRegionNorth America
LocationO'Fallon, Missouri
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateJun 2022
Entity InfoB2B Contact Center
Company Name
MastercardRegionNorth America
LocationO'Fallon, Missouri
StatusCertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateSep 2023
Entity InfoB2C Contact Center
Company Name
Telus InternationalRegionLATAM
LocationGuatemala
StatusCertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateNov 2023
Entity InfoAlpine Program
Company Name
MalomatiaRegionEMEA
LocationDoha, Qatar
StatusProcess Recertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateMay 2024
Entity InfoInbound Voice, Email Web & Chat
Company Name
Tamkeen TechnologiesRegionEMEA
LocationRiyadh, Saudi Arabia
StatusCertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateMar 2024
Entity InfoInbound & Business Process Outsourcing Services
Company Name
Net One Systems Co., Ltd.RegionJapan
LocationTokyo
StatusRecertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateNov 2023
Entity InfoeXpert Operation Center
Company Name
SMBC Consumer Finance Co., Ltd.RegionJapan
LocationTokyo & Osaka
StatusRecertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateJul 2024
Entity InfoCustomer Service Center
Company Name
FUJIFILM Service Creative Corp.RegionJapan
LocationYokohama & Osaka
StatusRecertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateFeb 2024
Entity InfoCustomer Contact