Category: CX Standard for Contact Centers

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationTirana, Albania
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoAlbania Marketing Services SH.P.K
  • Company Name

    Orange Sénégal & Orange Business Sénégal
  • RegionEMEA
  • LocationSenegal, Africa
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateApr 2024
  • Entity InfoInbound and Technical Support Services
  • Company Name

    RAYA Customer Experience
  • RegionEMEA
  • LocationCairo, Egypt
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2024
  • Entity InfoCairo Sites
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationMaastricht, Netherlands
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoAt Home Advisors
  • Company Name

    Orange Polska S.A.
  • RegionEMEA
  • LocationWarsaw, Poland
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoEnterprise Customer Experience B2C and B2P
  • Company Name

    Concentrix Corp.
  • RegionEMEA
  • LocationPortugal
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    transcosmos Korea inc.
  • RegionAPAC
  • LocationSeoul, South Korea
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoTCK Seoul
  • Company Name

    Concentrix Corp.
  • RegionAPAC
  • LocationSuzhou, China
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoSuzhou Kewei Information Service Co., Ltd.
  • Company Name

    Concentrix Services Corp.
  • RegionAPAC
  • LocationManila, Philippines
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateApr 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • RegionAPAC
  • LocationFoshan, China
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoFoshan Jumeng Information Technology Service Co., Ltd.
  • Company Name

    Concentrix Corp.
  • RegionAPAC
  • LocationDalian, China
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoDalian Jumeng Technology Development Co., Ltd.
  • Company Name

    Concentrix Corp.
  • RegionAPAC
  • LocationBrisbane, Australia
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateAug 2023
  • Entity InfoAt Home Advisors for a Single Client Technical Support Program