Category: CX Standard for Contact Centers

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    NTT-ME Corp.
  • RegionJapan
  • LocationTokyo, Saitama & Hokkaido
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoNetwork Service Headquarters Business Service Center
  • Company Name

    SMBC Trust Bank Ltd.
  • RegionJapan
  • LocationTokyo & Okinawa
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2023
  • Entity InfoPRESTIA Customer Concierge
  • Company Name

    Teleperformance
  • RegionAPAC
  • LocationWuxi, China
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoWuxi Site PIT Program
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationCairo, Egypt
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoFive Client Technical Support Programs
  • Company Name

    Concentrix Corp.
  • RegionNorth America
  • LocationJacksonville, Florida
  • StatusRecertification
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateSep 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionLATAM
  • LocationSao Paulo, Brazil
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix Services Korea
  • RegionAPAC
  • LocationSeoul, Korea
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix CVG Malaysia Snd. Bhd.
  • RegionAPAC
  • LocationKuala Lumpur, Malaysia
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2024
  • Entity InfoMicrosoft Online Services Program
  • Company Name

    SMBC Consumer Finance Co., Ltd.
  • RegionJapan
  • LocationTokyo & Fukuoka
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoGuarantee Center
  • Company Name

    Japan Concentrix KK
  • RegionJapan
  • LocationSapporo & Fukuoka
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Aquitel
  • RegionEMEA
  • LocationPoitiers, France
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2023
  • Entity InfoClient iQuitel
  • Company Name

    Dalian Kingwisoft Technology Co., Ltd.
  • RegionAPAC
  • LocationDalian, China
  • StatusProcess Certified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateSep 2023
  • Entity InfoDalian Tiandi Site
  • Company Name

    Direct Star LLC
  • RegionEMEA
  • LocationVolgograd, Russia
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoTeleperformance Volgograd Honor, Huawei and PMI Projects
  • Company Name

    Welsend Telecom Co., Ltd.
  • RegionAPAC
  • LocationChengdu, Sichuan, China
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoChengdu Center Huawei Project
  • Company Name

    Vision-X Enterprise Management, Ltd.
  • RegionAPAC
  • LocationChengdu, China
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoOperation/A Single Client Technical Support Program CD Site
  • Company Name

    Concentrix Corp.
  • RegionLATAM
  • LocationManagua, Nicaragua
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix India Pvt. Ltd.
  • RegionIndia
  • LocationBengaluru
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2023
  • Entity InfoInbound and Technical Support Services
  • Company Name

    Transcom
  • RegionNorth America
  • LocationDenver, Colorado
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoAt Home Advisors, A Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionNorth America
  • LocationNorth Lauderdale, Florida
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2024
  • Entity InfoAt Home Advisors USA, A Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • RegionNorth America
  • LocationLake Mary, Florida
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • RegionNorth America
  • LocationHamilton, Ontario, Canada
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • RegionLATAM
  • LocationSao Paulo, Brazil
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • RegionLATAM
  • LocationSan Jose, Costa Rica
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    transcosmos inc.
  • RegionJapan
  • LocationOsaka
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    SCSK ServiceWare Corp.
  • RegionJapan
  • LocationOsaka
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoAt Home Advisors for a Single Client Technical Support Program
  • Company Name

    NTT Communications Corp.
  • RegionJapan
  • LocationTokyo & Sapporo
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateSep 2023
  • Entity InfoService Desk
  • Company Name

    Mizuho Securities Co., Ltd.
  • RegionJapan
  • LocationTokyo, Osaka & Sapporo
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateOct 2023
  • Entity InfoDirect Channel Management Dept. Retail & Business Banking Division Contact Center
  • Company Name

    KONICA MINOLTA JAPAN, INC.
  • RegionJapan
  • LocationTokyo
  • StatusProcess Certified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoHealthcare Company | Customer Service Unit | Customer Service Center
  • Company Name

    JAL Card, Inc.
  • RegionJapan
  • LocationTokyo
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoContact Center
  • Company Name

    Xceed Contact Center
  • RegionEMEA
  • LocationCairo, Egypt
  • StatusProcess Recertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2024
  • Entity InfoNon Group Accounts: Smart Village, Maadi Park & Nasr City
  • Company Name

    Concentrix Corp.
  • RegionEMEA
  • LocationNordics
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateApr 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationStockholm, Sweden
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationAthens, Greece
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoA Single Client Technical Support Program