Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Concentrix Corp.RegionEMEA
LocationTurkey, Jordan & Germany
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2024
Entity InfoAHA for a Single Client Technical Support Program
Company Name
Orange MaliRegionEMEA
LocationMali, Africa
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2024
Entity InfoInbound & Technical Support
Company Name
Orange JordanRegionEMEA
LocationAmman, Jordan
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoCustomer Experience B2B & B2C
Company Name
ConduentRegionNorth America
LocationKingston, Jamaica
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2024
Entity InfoA Single Client Technical Support Program
Company Name
Orient Corp.RegionJapan
LocationFujimino
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2024
Entity InfoTokyo Daiichi Service Center
Company Name
NTT-ME Corp.RegionJapan
LocationTokyo, Saitama & Hokkaido
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2024
Entity InfoNetwork Management Department Customer Service Center Business Service Front
Company Name
SMBC Trust Bank Ltd.RegionJapan
LocationTokyo & Okinawa
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2025
Entity InfoPRESTIA Customer Concierge
Company Name
TeleperformanceRegionAPAC
LocationWuxi, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoWuxi Site PIT Program
Company Name
TeleperformanceRegionEMEA
LocationCairo, Egypt
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2024
Entity InfoA Single Client Technical Support Program, Al Nahdi, Freedom Mobile and Western Union
Company Name
Concentrix Corp.RegionNorth America
LocationJacksonville, Florida
StatusRecertification
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2024
Entity InfoA Single Client Technical Support Program
Company Name
TeleperformanceRegionLATAM
LocationSao Paulo, Brazil
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Services KoreaRegionAPAC
LocationSeoul, Korea
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix CVG Malaysia Snd. Bhd.RegionAPAC
LocationKuala Lumpur, Malaysia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoMicrosoft Online Services Program
Company Name
SMBC Consumer Finance Co., Ltd.RegionJapan
LocationTokyo & Fukuoka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2024
Entity InfoGuarantee Center
Company Name
Japan Concentrix KKRegionJapan
LocationSapporo & Fukuoka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoA Single Client Technical Support Program
Company Name
Dalian Kingwisoft Technology Co., Ltd.RegionAPAC
LocationDalian, China
StatusProcess Certified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2023
Entity InfoDalian Tiandi Site
Company Name
Welsend Telecom Co., Ltd.RegionAPAC
LocationChengdu, Sichuan, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2024
Entity InfoChengdu Center
Company Name
Vision-X Enterprise Management, Ltd.RegionAPAC
LocationChengdu, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2024
Entity InfoOperation/A Single Client Technical Support Program CD Site
Company Name
Concentrix Corp.RegionLATAM
LocationManagua, Nicaragua
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix India Pvt. Ltd.RegionIndia
LocationBengaluru & Gurugram
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoInbound and Technical Support Services
Company Name
TranscomRegionNorth America
LocationDenver, Colorado
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoAt Home Advisors, A Single Client Technical Support Program
Company Name
TeleperformanceRegionNorth America
LocationNorth Lauderdale, Florida
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2024
Entity InfoAt Home Advisors USA, A Single Client Technical Support Program
Company Name
Concentrix Corp.RegionNorth America
LocationLake Mary, Florida
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Corp.RegionNorth America
LocationHamilton, Ontario, Canada
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateAug 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Corp.RegionLATAM
LocationSao Paulo, Brazil
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Corp.RegionLATAM
LocationSan Jose, Costa Rica
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoA Single Client Technical Support Program
Company Name
transcosmos inc.RegionJapan
LocationOsaka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoA Single Client Technical Support Program
Company Name
SCSK ServiceWare Corp.RegionJapan
LocationOsaka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoAt Home Advisors for a Single Client Technical Support Program
Company Name
NTT Communications Corp.RegionJapan
LocationTokyo & Sapporo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2024
Entity InfoService Desk
Company Name
Mizuho Securities Co., Ltd.RegionJapan
LocationTokyo, Osaka & Sapporo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2024
Entity InfoDirect Channel Management Dept. Retail & Business Banking Division Contact Center
Company Name
KONICA MINOLTA JAPAN, INC.RegionJapan
LocationTokyo
StatusProcess Certified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoHealthcare Company | Customer Service Unit | Customer Service Center
Company Name
JAL Card, Inc.RegionJapan
LocationTokyo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoContact Center
Company Name
Xceed Contact CenterRegionEMEA
LocationCairo, Egypt
StatusProcess Recertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2024
Entity InfoNon Group Accounts: Smart Village, Maadi Park & Nasr City