Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
FedExRegionEMEA
LocationLisbon, Portugal
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoCustomer Contact Center Services
Company Name
Beijing 7Runto Technology Co., Ltd.RegionAPAC
LocationWeifang, Shandong, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoDouyin Mall Consumer Service
Company Name
Chengdu Topvoice Technology Co.,Ltd.RegionAPAC
LocationChengdu, Sichuan, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoVOC Samsung Service Call Center - VD, HA, MX Teams and VOC Complaint Handling Team
Company Name
Saudi Data & AI Authority (SDAIA)RegionEMEA
LocationRiyadh, Saudi Arabia
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2024
Entity InfoInbound
Company Name
Mizuho Bank, Ltd.RegionJapan
LocationYokohama & Sapporo, Japan
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoDirect Banking Center | Help Desk, Inquiry Desk and Branch Representative Desk
Company Name
Concentrix Corp.RegionNorth America
LocationUnited States
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2023
Entity InfoAt Home Advisors Client Technical Support and Customer Service Programs
Company Name
MajorelRegionEMEA
LocationRiyadh, Saudi Arabia
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoInbound
Company Name
Capability BPORegionEMEA
LocationDurban, South Africa
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoInstacart Program
Company Name
Concentrix Services Corp.RegionAPAC
LocationQuezon City, Philippines
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2024
Entity InfoA Single Client Technical Support Program & AHA
Company Name
ConduentRegionNorth America
LocationSorento, Florida
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoAt Home Advisors AMR for a Single Client Technical Support Program
Company Name
transcosmos inc.RegionJapan
LocationOsaka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoWork At Home | A Single Client Technical Support Program
Company Name
TeleperformanceRegionEMEA
LocationSkopje, North Macedonia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2024
Entity InfoA Single Client Technical Support Program
Company Name
TeleperformanceRegionIndia
LocationMohali, Punjab
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoSingle Client Technical Support Programs
Company Name
Advanced Shining Gulf Company (Solex Plus)RegionEMEA
LocationJeddah & Riyadh, Saudi Arabia
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoInbound, Technical Support, Business Process Outsourcing
Company Name
Shanghai Onstar Telematics Company Ltd.RegionAPAC
LocationShanghai, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2024
Entity InfoSAIC-GM Customer Service Center Customer Support & Vehicle Service
Company Name
China Motion Telecare Co., Ltd.RegionAPAC
LocationShenzhen, Guangdong, China
StatusProcess Recertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoShenzhen Huawei Admin & Operator Program
Company Name
TeleperformanceRegionJapan
LocationTokyo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2024
Entity InfoA Single Client Technical Support Program
Company Name
KellyConnectRegionNorth America
LocationTroy, Michigan
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2023
Entity InfoA Single Client Technical Support Program
Company Name
TeleperformanceRegionEMEA
LocationGorlitz, Germany
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoAt Home Advisors Cloud Campus GmbH
Company Name
TeleperformanceRegionEMEA
LocationIstanbul, Turkey
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoAt Home Advisors
Company Name
Fujitsu Frontech Ltd.RegionJapan
LocationKumagaya City
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2023
Entity InfoLCM-DCX Contact Center
Company Name
Concentrix Services (Thailand) Co., Ltd.RegionAPAC
LocationBangkok, Thailand
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoTechnical Support
Company Name
SBI Cards and Payment Services Ltd.RegionIndia
LocationGurugram
StatusProcess Recertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2023
Entity InfoWorkforce Management Processes
Company Name
Concentrix Corp.RegionEMEA
LocationAgadir, Morocco
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoA Single Client Technical Support Program
Company Name
Japan Automobile FederationRegionJapan
LocationTokyo, Saitama, Osaka, Nagoya & Fukuoka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoRoad Service Department, Customer Service Department
Company Name
MajorelRegionAPAC
LocationClark, Philippines
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateAug 2023
Entity InfoA Single Client Technical Support Program
Company Name
Majorel Georgia, LLCRegionEMEA
LocationTbilisi, Georgia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateAug 2023
Entity InfoPIT Program
Company Name
China Mobile Online Services Company Ltd.RegionAPAC
LocationGuangdong, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoGuangdong Site Tibet Inbound Call Program
Company Name
Concentrix Corp.RegionEMEA
LocationTurkey & Jordan
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2024
Entity InfoA Single Client Technical Support Program
Company Name
Orange MaliRegionEMEA
LocationMali, Africa
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoInbound & Technical Support
Company Name
Orange JordanRegionEMEA
LocationAmman, Jordan
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoCustomer Experience B2B & B2C
Company Name
ConduentRegionNorth America
LocationKingston, Jamaica
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoA Single Client Technical Support Program
Company Name
Orient Corp.RegionJapan
LocationFujimino
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoTokyo Daiichi Service Center