Premium Benchmarking Dashboards

Smarter Data,
Better Decisions

Experience a clear, data-driven view of contact center performance with 15+ years of audited COPC data.

Premium Benchmarking Dashboards

Stay ahead with reliable, up-to-date benchmarks that reflect real-world performance across industries. Leverage data from global COPC client projects and employee engagement research to drive results and keep your strategies relevant.

SmartMarks

Compare operational performance spanning ten critical metrics worldwide.

Customer Experience

Track CX metrics across industries, channels, and scenarios.

Employee Satisfaction

Explore employee satisfaction, retention, and leadership skill insights.

COPC® SmartMarks

 

Unlock insights across ten essential areas—such as attrition, absenteeism, utilization, recruitment, and training quality—for a comprehensive view of operational performance.

Preview SmartMarks

Customer Experience (CX) Metrics 

 

Enhance service delivery with global, industry-spanning insights to monitor customer experience performance by channel, scenario and more.

Learn More

Employee Satisfaction (ESAT)

Understand how staff perceptions on compensation fairness, leadership impact, and the effectiveness of feedback and coaching impact employee satisfaction and retention.

Preview ESAT

Get More With Premium Dashboards For $499

Drive contact center success with 12 months of access to exclusive dashboards, including over 15 years of COPC performance data, employee satisfaction insights, and customizable benchmarks.

Why choose Our Dashboards?

Competitive Edge 

Access targeted, contact center-specific data to stay ahead of industry trends.

Better Decisions

Drive smarter, data-backed choices with current industry benchmarks.

Trend Analysis

Stay proactive with in-depth customer and employee satisfaction insights.

Investment Value

Validate and showcase the impact of your initiatives with solid metrics.

Time Savings

Retrieve critical data instantly, allowing you to focus on strategic actions. 

Perfect for managers and Executives

Optimize

Optimize operations based on industry standards

Benchmark

Set realistic goals using peer comparisons

Image

Enhance

Boost customer satisfaction and employee engagement

Lead

Stay ahead in the evolving contact center landscape

Get More With Premium Dashboards For $499

Drive contact center success with 12 months of access to exclusive dashboards, including over 15 years of COPC performance data, employee satisfaction insights, and customizable benchmarks.