Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Net One Systems Co., Ltd.RegionJapan
LocationTokyo
StatusRecertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateNov 2023
Entity InfoeXpert Operation Center
Company Name
Orient Corp.RegionJapan
LocationFujimino
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoTokyo Daiichi Service Center
Company Name
Banco Promerica de Costa Rica S.A.RegionLATAM
LocationSan Jose, Costa Rica
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateNov 2023
Entity InfoSoluciones, Cobros y Canales Digitales
Company Name
NTT-ME Corp.RegionJapan
LocationTokyo, Saitama & Hokkaido
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoNetwork Service Headquarters Business Service Center
Company Name
SMBC Trust Bank Ltd.RegionJapan
LocationTokyo & Okinawa
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoPRESTIA Customer Concierge
Company Name
TeleperformanceRegionAPAC
LocationWuxi, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoWuxi Site PIT Program
Company Name
TeleperformanceRegionEMEA
LocationCairo, Egypt
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoFive Client Technical Support Programs
Company Name
Concentrix Corp.RegionNorth America
LocationJacksonville, Florida
StatusRecertification
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2023
Entity InfoA Single Client Technical Support Program
Company Name
TeleperformanceRegionLATAM
LocationSao Paulo, Brazil
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Services KoreaRegionAPAC
LocationSeoul, Korea
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix CVG Malaysia Snd. Bhd.RegionAPAC
LocationKuala Lumpur, Malaysia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoMicrosoft Online Services Program
Company Name
SMBC Consumer Finance Co., Ltd.RegionJapan
LocationTokyo & Fukuoka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoGuarantee Center
Company Name
Japan Concentrix KKRegionJapan
LocationSapporo & Fukuoka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoA Single Client Technical Support Program
Company Name
AquitelRegionEMEA
LocationPoitiers, France
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoClient iQuitel
Company Name
Dalian Kingwisoft Technology Co., Ltd.RegionAPAC
LocationDalian, China
StatusProcess Certified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2023
Entity InfoDalian Tiandi Site
Company Name
Direct Star LLCRegionEMEA
LocationVolgograd, Russia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoTeleperformance Volgograd Honor, Huawei and PMI Projects
Company Name
Welsend Telecom Co., Ltd.RegionAPAC
LocationChengdu, Sichuan, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoChengdu Center Huawei Project
Company Name
Vision-X Enterprise Management, Ltd.RegionAPAC
LocationChengdu, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoOperation/A Single Client Technical Support Program CD Site
Company Name
Concentrix Corp.RegionLATAM
LocationManagua, Nicaragua
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix India Pvt. Ltd.RegionIndia
LocationBengaluru
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoInbound and Technical Support Services
Company Name
TranscomRegionNorth America
LocationDenver, Colorado
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoAt Home Advisors, A Single Client Technical Support Program
Company Name
TeleperformanceRegionNorth America
LocationNorth Lauderdale, Florida
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2024
Entity InfoAt Home Advisors USA, A Single Client Technical Support Program
Company Name
Concentrix Corp.RegionNorth America
LocationLake Mary, Florida
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Corp.RegionNorth America
LocationHamilton, Ontario, Canada
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoA Single Client Technical Support Program
Company Name
TKM Customer SolutionsRegionLATAM
LocationMexico City, Mexico
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateNov 2023
Entity InfoAbbot, Compartamos Banco, GSK, MediAccess PROSESO and Tupperware
Company Name
Konexo Contact + Solution CenterRegionLATAM
LocationMorelia, Mexico
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateNov 2023
Entity InfoPosadas Voz y Datos, Programas de Lealtad y Globogo
Company Name
Concentrix Corp.RegionLATAM
LocationSao Paulo, Brazil
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Corp.RegionLATAM
LocationSan Jose, Costa Rica
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoA Single Client Technical Support Program
Company Name
transcosmos inc.RegionJapan
LocationOsaka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoA Single Client Technical Support Program
Company Name
SMBC Consumer Finance Co., Ltd.RegionJapan
LocationTokyo & Osaka
StatusRecertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateJul 2024
Entity InfoCustomer Service Center
Company Name
SCSK ServiceWare Corp.RegionJapan
LocationOsaka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoAt Home Advisors for a Single Client Technical Support Program
Company Name
NTT Communications Corp.RegionJapan
LocationTokyo & Sapporo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2023
Entity InfoService Desk
Company Name
Mizuho Securities Co., Ltd.RegionJapan
LocationTokyo, Osaka & Sapporo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoDirect Channel Management Dept. Retail & Business Banking Division Contact Center