Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
TeleperformanceRegionEMEA
LocationSkopje, North Macedonia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2024
Entity InfoA Single Client Technical Support Program
Company Name
Apex ParaguayRegionLATAM
LocationParaguay
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJul 2023
Entity InfoMobile 1 y 2 linea, Home 1 y 2 línea, WA de Py y Mobile de Bo
Company Name
5CARegionEMEA
LocationThe Netherlands
StatusProcess Recertified
CertificationCX Standard for OSPs
Release7.0
Cert DateNov 2023
Entity InfoGlobal Workforce Management
Company Name
SkyTelRegionLATAM
LocationParaguay
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJun 2023
Entity InfoSkyMed en los Servicios Telefónicos y Digitales de Atención al Paciente, Asignación de Turnos, Backoffice de Reprogramaciones y Conserjería; SkyPro en los Servicios Telefónicos de Atención al Cliente, Ventas y Cobranzas
Company Name
AlasilaCXRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for OSPs
Release7.0
Cert DateJun 2022
Company Name
Telus InternationalRegionLATAM
LocationGuatemala
StatusCertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateNov 2023
Entity InfoAlpine Program
Company Name
TeleperformanceRegionIndia
LocationMohali, Punjab
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoSingle Client Technical Support Programs
Company Name
MalomatiaRegionEMEA
LocationDoha, Qatar
StatusProcess Recertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateMay 2024
Entity InfoInbound Voice, Email Web & Chat
Company Name
Advanced Shining Gulf Company (Solex Plus)RegionEMEA
LocationJeddah & Riyadh, Saudi Arabia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2024
Entity InfoTechnical Support, Business Process Outsourcing
Company Name
Tamkeen TechnologiesRegionEMEA
LocationRiyadh, Saudi Arabia
StatusCertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateMar 2024
Entity InfoInbound & Business Process Outsourcing Services
Company Name
Shanghai Onstar Telematics Company Ltd.RegionAPAC
LocationShanghai, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2024
Entity InfoSAIC-GM Customer Service Center Customer Support & Vehicle Service
Company Name
China Motion Telecare Co., Ltd.RegionAPAC
LocationShenzhen, Guangdong, China
StatusProcess Recertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoShenzhen Huawei Admin & Operator Program
Company Name
AtentoRegionLATAM
LocationGuatemala
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJan 2024
Entity InfoEn su Proceso de Atención de Servicio al Cliente para Tigo Nicaragua: Llamadas Telefónicas Inbound y Medios Digitales y para Tigo Panamá: Llamadas Telefónicas Inbound y Whatsapp
Company Name
TeleperformanceRegionJapan
LocationTokyo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2024
Entity InfoA Single Client Technical Support Program
Company Name
KellyConnectRegionNorth America
LocationTroy, Michigan
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2023
Entity InfoA Single Client Technical Support Program
Company Name
TeleperformanceRegionEMEA
LocationGorlitz, Germany
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoAt Home Advisors Cloud Campus GmbH
Company Name
TeleperformanceRegionEMEA
LocationIstanbul, Turkey
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoAt Home Advisors
Company Name
Telecable S.A.RegionLATAM
LocationSan Jose, Costa Rica
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateDec 2023
Entity InfoTelecable Oficinas Centrales Customer Service - Ventas In y Cobros
Company Name
Fujitsu Frontech Ltd.RegionJapan
LocationKumagaya City
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2023
Entity InfoLCM-DCX Contact Center
Company Name
EmtelcoRegionLATAM
LocationMedellin, Colombia
StatusCertified
CertificationPIC Standard
Release7.0
Cert DateSep 2024
Entity InfoTigo Fixed and Mobile E-Care Services
Company Name
Concentrix Services (Thailand) Co., Ltd.RegionAPAC
LocationBangkok, Thailand
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoTechnical Support
Company Name
SBI Cards and Payment Services Ltd.RegionIndia
LocationGurugram
StatusProcess Recertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2023
Entity InfoWorkforce Management Processes
Company Name
Concentrix Corp.RegionEMEA
LocationAgadir, Morocco
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoA Single Client Technical Support Program
Company Name
Japan Automobile FederationRegionJapan
LocationTokyo, Saitama, Osaka, Nagoya & Fukuoka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoRoad Service Department, Customer Service Department
Company Name
MajorelRegionAPAC
LocationClark, Philippines
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateAug 2023
Entity InfoA Single Client Technical Support Program
Company Name
Conecta Redes y ServiciosRegionLATAM
LocationSanta Cruz, Bolivia
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJan 2024
Entity InfoTigo Bolivia Processes: Inbound Telephone Calls, BackOffice and Outgoing Calls (Collection)
Company Name
OPS Contact CenterRegionLATAM
LocationTegucigalpa, Honduras
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateSep 2023
Entity InfoVentas Telefónicas TIGO, Cobranza Banco y Almacenes
Company Name
TeleperformanceRegionEMEA
LocationTbilisi, Georgia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2024
Entity InfoPIT Program
Company Name
China Mobile Online Services Company Ltd.RegionAPAC
LocationGuangdong, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoGuangdong Site Tibet Inbound Call Program
Company Name
Concentrix Corp.RegionEMEA
LocationTurkey & Jordan
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2024
Entity InfoA Single Client Technical Support Program
Company Name
Orange MaliRegionEMEA
LocationMali, Africa
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoInbound & Technical Support
Company Name
Orange JordanRegionEMEA
LocationAmman, Jordan
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoCustomer Experience B2B & B2C
Company Name
ConduentRegionNorth America
LocationKingston, Jamaica
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoA Single Client Technical Support Program