Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Enable OutsourcingRegionEMEA
LocationEgypt
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoA subsidiary of eFinance
Company Name
Concentrix India Pvt. Ltd.RegionIndia
LocationGurugram
StatusProcess Recertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2024
Entity InfoTechnical Support Services
Company Name
Japan Concentrix KKRegionJapan
LocationSapporo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoWork At Home (AHA) Operations for A Single Client Technical Support Program
Company Name
ARS InternacionalRegionLATAM
LocationQuito, Ecuador
StatusCertified
CertificationPIC Standard
Release7.0
Cert DateJun 2023
Entity InfoOperación Ecuador
Company Name
TDCXRegionAPAC
LocationCebu City, Philippines
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoOnsite and At Home Agents for the Fruit Account
Company Name
TeleperformanceRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2023
Entity InfoCST Program
Company Name
Xi’an Jumeng Technologies Development Ltd.RegionAPAC
LocationXi'an, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoHUAWEI Voice Program
Company Name
SCSK ServiceWare Corp.RegionJapan
LocationOsaka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoA Single Client Technical Support Program
Company Name
ConduentRegionLATAM
LocationSao Paulo, Brazil
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoA Single Client Technical Support Program
Company Name
MastercardRegionNorth America
LocationO'Fallon, Missouri
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateJun 2022
Entity InfoB2B Contact Center
Company Name
MastercardRegionNorth America
LocationO'Fallon, Missouri
StatusCertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateSep 2023
Entity InfoB2C Contact Center
Company Name
TeleperformanceRegionLATAM
LocationBogota, Colombia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoA Single Client Technical Support Program
Company Name
Orange Romania S.A.RegionEMEA
LocationBucharest, Romania
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoDirect Sales
Company Name
FedExRegionEMEA
LocationUnited Kingdom & Ireland
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoOutsource Partners
Company Name
FedExRegionEMEA
LocationWarsaw & Katowice, Poland
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoCustomer Contact Center Services
Company Name
FedExRegionEMEA
LocationLisbon, Portugal
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoCustomer Contact Center Services
Company Name
Beijing 7Runto Technology Co., Ltd.RegionAPAC
LocationWeifang, Shandong, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoDouyin Mall Consumer Service
Company Name
Chengdu Topvoice Technology Co.,Ltd.RegionAPAC
LocationChengdu, Sichuan, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoVOC Samsung Service Call Center - VD, HA, MX Teams and VOC Complaint Handling Team
Company Name
Saudi Data & AI Authority (SDAIA)RegionEMEA
LocationRiyadh, Saudi Arabia
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2024
Entity InfoInbound
Company Name
Mizuho Bank, Ltd.RegionJapan
LocationYokohama & Sapporo, Japan
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoDirect Banking Center | Help Desk, Inquiry Desk and Branch Representative Desk
Company Name
Concentrix Corp.RegionNorth America
LocationUnited States
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2023
Entity InfoAt Home Advisors Client Technical Support and Customer Service Programs
Company Name
MajorelRegionEMEA
LocationRiyadh, Saudi Arabia
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoInbound
Company Name
SmartLink KSARegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for OSPs
Release7.0
Cert DateOct 2022
Entity InfoAccounts Managed by SmartLink
Company Name
Ithra United Business ServicesRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for OSPs
Release7.0
Cert DateDec 2022
Company Name
Talk AmericasRegionLATAM
LocationEl Salvador
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateNov 2023
Entity InfoServicio al Cliente para El Salvador y Costa Rica, y Ventas Fijo y Movil para El Salvador - Para Tigo
Company Name
Capability BPORegionEMEA
LocationDurban, South Africa
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoInstacart Program
Company Name
Concentrix Services Corp.RegionAPAC
LocationQuezon City, Philippines
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2024
Entity InfoA Single Client Technical Support Program & AHA
Company Name
Konecta GroupRegionLATAM
LocationMexico City, Mexico
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateAug 2023
Entity InfoKonecta Latam Central - Grupo CMDTA Mex para Tigo Honduras
Company Name
Konecta GroupRegionLATAM
LocationMedellin, Colombia
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateAug 2023
Entity InfoeCare Tigo Bolivia
Company Name
CoomevaRegionLATAM
LocationCali, Colombia
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJul 2024
Entity InfoSolutions and Services Center, Inbound Customer Service and Retention, Outbound Sales, Collections, Telemarketing and Back Office
Company Name
ConduentRegionNorth America
LocationSorento, Florida
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoAt Home Advisors AMR for a Single Client Technical Support Program
Company Name
transcosmos inc.RegionJapan
LocationOsaka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoWork At Home | A Single Client Technical Support Program
Company Name
TeleperformanceRegionEMEA
LocationSkopje, North Macedonia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2024
Entity InfoA Single Client Technical Support Program