Category: LATAM

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Atento
  • Region LATAM
  • Location Chile
  • Status Certified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Tigo Paraguay Processes: Inbound Mobile PRE POST, MFS – WhatsApp Mobile
  • Company Name

    Telus Digital
  • Region LATAM
  • Location Guatemala
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Aug 2024
  • Entity Info Western Union Program
  • Company Name

    Muñoz Corporativo
  • Region LATAM
  • Location Leon, Mexico
  • Status Certified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date May 2024
  • Entity Info BBVA Call Me Back & Credit Cards
  • Company Name

    Promociones y Cobranzas Beta S.A.
  • Region LATAM
  • Location Bogota, Colombia
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Feb 2025
  • Entity Info Banco Davivienda Collections Program; CALR, UNES Financial Assistance Processes
  • Company Name

    Atento
  • Region LATAM
  • Location Guatemala
  • Status Certified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info Tigo Guatemala
  • Company Name

    Alcance
  • Region LATAM
  • Location Tegucigalpa, Honduras
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info Banco Ficohsa Collection Programs Commercial and Customer Service
  • Company Name

    Atlantic Quantum Innovations S.A.S.
  • Region LATAM
  • Location Barranquilla, Colombia
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Jun 2024
  • Entity Info Customer Service, Retention, TPV, Chat and Backoffice Vistra
  • Company Name

    Conduent
  • Region LATAM
  • Location Sao Paulo, Brazil
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info A Single Client Technical Support Program
  • Company Name

    Teleperformance
  • Region LATAM
  • Location Bogota, Colombia
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info A Single Client Technical Support Program
  • Company Name

    Talk Americas
  • Region LATAM
  • Location El Salvador, San Salvador
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Jan 2025
  • Entity Info Customer Service El Salvador, Costa Rica, and Panama for Tigo
  • Company Name

    Coomeva
  • Region LATAM
  • Location Cali, Colombia
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Solutions and Services Center, Inbound Customer Service and Retention, Outbound Sales, Collections, Telemarketing and Back Office
  • Company Name

    Telus Digital
  • Region LATAM
  • Location Guatemala
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Nov 2023
  • Entity Info Alpine Program
  • Company Name

    Atento
  • Region LATAM
  • Location Guatemala
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Jan 2024
  • Entity Info Customer Service Process Tigo Nicaragua; Inbound Phone Calls and Digital Media Tigo Panama; and Inbound Phone Calls WhatsApp
  • Company Name

    Telecable S.A.
  • Region LATAM
  • Location San Jose, Costa Rica
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Dec 2024
  • Entity Info Central Offices Customer Service In-Sales and Collections
  • Company Name

    Emtelco
  • Region LATAM
  • Location Medellin, Colombia
  • Status Certified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info Tigo Fixed and Mobile E-Care Services
  • Company Name

    Conecta Redes y Servicios
  • Region LATAM
  • Location Santa Cruz, Bolivia
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Jan 2024
  • Entity Info Tigo Bolivia Processes: Inbound Telephone Calls, BackOffice and Outgoing Calls (Collection)
  • Company Name

    Banco Promerica de Costa Rica
  • Region LATAM
  • Location San Jose, Costa Rica
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Customer Service and Unassisted Services
  • Company Name

    Teleperformance
  • Region LATAM
  • Location Sao Paulo, Brazil
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2024
  • Entity Info A Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • Region LATAM
  • Location Managua, Nicaragua
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2024
  • Entity Info A Single Client Technical Support Program
  • Company Name

    Konexo Solutions Center
  • Region LATAM
  • Location Morelia, Mexico
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Posadas Voice, Posadas Data, Loyalty Programs, Globogo, Kivac, FAVC, Sura Afore
  • Company Name

    Concentrix Corp.
  • Region LATAM
  • Location Sao Paulo, Brazil
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info A Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • Region LATAM
  • Location San Jose, Costa Rica
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2023
  • Entity Info A Single Client Technical Support Program