Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Axis Bank Ltd.Region
India
Location
Mumbai & Hyderabad
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Entity Info
Phone Banking
Company Name
LenovoRegion
India
Location
Delhi, Mumbai & Bangalore
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2024
Entity Info
Field Service Programs
Company Name
Concentrix India Pvt. Ltd.Region
India
Location
Gurugram
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Entity Info
Technical Support Services
Company Name
TeleperformanceRegion
India
Location
Mohali, Punjab
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Entity Info
Single Client Technical Support Programs
Company Name
SBI Cards and Payment Services Ltd.Region
India
Location
Gurugram
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2023
Entity Info
Workforce Management Processes
Company Name
Concentrix India Pvt. Ltd.Region
India
Location
Bengaluru & Gurugram
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2024
Entity Info
Inbound and Technical Support Services