Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Orange MaliRegionEMEA
LocationMali, Africa
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoInbound & Technical Support
Company Name
Orange JordanRegionEMEA
LocationAmman, Jordan
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoCustomer Experience B2B & B2C
Company Name
TeleperformanceRegionEMEA
LocationCairo, Egypt
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoA Single Client Technical Support Program, Al Nahdi, Freedom Mobile and Western Union
Company Name
Xceed Contact CenterRegionEMEA
LocationCairo, Egypt
StatusProcess Recertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2024
Entity InfoNon Group Accounts: Smart Village, Maadi Park & Nasr City
Company Name
Concentrix Corp.RegionEMEA
LocationNordics
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2024
Entity InfoA Single Client Technical Support Program
Company Name
TeleperformanceRegionEMEA
LocationStockholm, Sweden
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoA Single Client Technical Support Program
Company Name
TeleperformanceRegionEMEA
LocationAthens, Greece
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoA Single Client Technical Support Program
Company Name
TeleperformanceRegionEMEA
LocationTirana, Albania
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2024
Entity InfoAlbania Marketing Services SH.P.K
Company Name
Orange Sénégal & Orange Business SénégalRegionEMEA
LocationSenegal, Africa
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2024
Entity InfoInbound and Technical Support Services
Company Name
RAYA Customer ExperienceRegionEMEA
LocationCairo, Egypt
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2024
Entity InfoCairo Sites
Company Name
TeleperformanceRegionEMEA
LocationMaastricht, Netherlands
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateAug 2024
Entity InfoAt Home Advisors Technical Support Programs
Company Name
Orange Polska S.A.RegionEMEA
LocationWarsaw, Poland
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoEnterprise Customer Experience B2C and B2P
Company Name
Concentrix Corp.RegionEMEA
LocationPortugal
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoA Single Client Technical Support Program