Category: EMEA

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Orange Mali
  • RegionEMEA
  • LocationMali, Africa
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoInbound & Technical Support
  • Company Name

    Orange Jordan
  • RegionEMEA
  • LocationAmman, Jordan
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoCustomer Experience B2B & B2C
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationCairo, Egypt
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoA Single Client Technical Support Program, Al Nahdi, Freedom Mobile and Western Union
  • Company Name

    Xceed Contact Center
  • RegionEMEA
  • LocationCairo, Egypt
  • StatusProcess Recertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2024
  • Entity InfoNon Group Accounts: Smart Village, Maadi Park & Nasr City
  • Company Name

    Concentrix Corp.
  • RegionEMEA
  • LocationNordics
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateApr 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationStockholm, Sweden
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationAthens, Greece
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationTirana, Albania
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2024
  • Entity InfoAlbania Marketing Services SH.P.K
  • Company Name

    Orange Sénégal & Orange Business Sénégal
  • RegionEMEA
  • LocationSenegal, Africa
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateApr 2024
  • Entity InfoInbound and Technical Support Services
  • Company Name

    RAYA Customer Experience
  • RegionEMEA
  • LocationCairo, Egypt
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2024
  • Entity InfoCairo Sites
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationMaastricht, Netherlands
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateAug 2024
  • Entity InfoAt Home Advisors Technical Support Programs
  • Company Name

    Orange Polska S.A.
  • RegionEMEA
  • LocationWarsaw, Poland
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoEnterprise Customer Experience B2C and B2P
  • Company Name

    Concentrix Corp.
  • RegionEMEA
  • LocationPortugal
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2024
  • Entity InfoA Single Client Technical Support Program