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November 30, 2017
COPC Inc. Publishes Customer Experience Standard for Vendor Management Organizations
Offers new class on best practices for VMOs working with third-party providers of call center and CX services Winter Park,...
June 29, 2017
COPC Inc. Launches RevealCX Quality Monitoring and Business Intelligence Software That Focuses on the Customer Experience
LAS VEGAS —June 28, 2017—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience,...
May 25, 2017
COPC Inc. and Execs In The Know Publish Retail Customer Experience Research Insights
WINTER PARK, FL — (May 24, 2017) — COPC Inc., a global consulting firm that helps companies improve operations to...
April 15, 2017
COPC Inc. Named as One of the 20 Most Promising Customer Experience Management (CEM) Solution Providers by CIOReview India
Winter Park, Fla. and Bangalore, India (April 27, 2017) — COPC Inc., a global consulting firm that helps companies improve operations...
March 15, 2017
COPC Inc. Announces Indirect Procurement Standard and Certification Services
Winter Park, Fla.—(March 14, 2017)—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience,...
March 11, 2017
COPC Inc. Announces Its Global Public Training Calendar
Winter Park, Fla.—(March 10, 2017)— COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
December 7, 2016
COPC Inc. Signs Agreement with Great Outcomes Limited
AUCKLAND, NEW ZEALAND—(December 7, 2016)—COPC Inc., the world’s leading authority on operations that support the customer experience, today announced that...
November 18, 2016
COPC Inc. and Execs In The Know Publish Travel & Hospitality Findings as Part of New Industry-Specific Customer Experience Research
WINTER PARK, FL — (November 18, 2016) —COPC Inc., a global consulting firm that helps companies improve operations to transform...
October 24, 2016
Execs In The Know and COPC Inc. to Host CXMB Series Workshop in Toronto
Phoenix, ARIZONA—October 24, 2016—Following the recent release of the 2016 Customer Experience Management Benchmark (CXMB) Series Consumer Edition, Execs In...
October 20, 2016
COPC Inc. Launches Global Customer Journey Mapping Consulting and Training Services
Winter Park, FLORIDA—October 20, 2016—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience,...
June 28, 2016
COPC Inc. Publishes The COPC Customer Experience Standard For Outsource Service Providers
Winter Park, FL. —(June 28, 2016)—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
April 4, 2016
COPC Inc. Announces New Training for Customer Experience Operations
Winter Park, FL. — (April 4, 2016) — COPC Inc., a global consulting firm that helps companies improve operations to...
March 21, 2016
COPC Inc. Celebrates 20 Years of Helping Companies Improve Operational Performance and Transform the Customer Experience
Winter Park, Fla. —(March 21, 2016)—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
February 4, 2016
COPC Inc. Announces Release 6.0 of the CSP Standard Renames to COPC Customer Experience Standard
Winter Park, Fla. —(February 4, 2016)—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
January 22, 2016
Execs In The Know and COPC Inc. Release the Executive Summary for the 2015 Corporate Edition of the Customer Experience Management Benchmark Series
Phoenix, AZ and Winter Park, FL — January 22, 2016 — Execs In The Know, a global network of customer...
January 21, 2016
COPC Inc. Announces 2016 Global Training Calendar
Winter Park, Fla. —(January 21, 2016) )— COPC Inc., a global consulting firm that helps companies improve operations to transform...