December 7, 2016
AUCKLAND, NEW ZEALAND—(December 7, 2016)—COPC Inc., the world’s leading authority on operations that support the customer experience, today announced that they have signed an agreement with Great Outcomes Limited, one of New Zealand’s longest established specialists in customer service management, to help expand and grow COPC Inc.’s services in New Zealand.
Ian Aitchison, CEO of the Asia Pacific Region for COPC Inc. explained, “New Zealand has a well-established contact centre industry, but our research indicates that the level of service being provided by these contact centres to their consumers has stalled in the last few years. We believe that the New Zealand public deserves higher levels of service, quality and customer satisfaction and we are excited to be partnering with Great Outcomes Ltd., as we believe this will increase the opportunities for New Zealand based organisations to access our high quality customer experience consulting and world-class management training services.”
Together COPC Inc. and Great Outcomes will provide unrivaled expertise in service performance measurement and analysis. In the field of omni-channel customer service delivery, this brings together New Zealand’s broadest service consultancy capability, including COPC’s 20 years of benchmark data and Great Outcomes’ reputation and history in contact centre improvement, contact centre software, and workforce optimisation resources.
Giles Potter, Director of Great Outcomes Ltd, said in Auckland, “We are very pleased to announce this partner agreement, COPC’s comprehensive performance management system the COPC Customer Service Provider Standard will bring global, proven methodologies for contact centre and customer experience improvement. Our clients will benefit immensely from engagement with the internationally respected services and capability that COPC has created.”
About Great Outcomes Limited
Great Outcomes Ltd. is a management consultancy specializing in operational performance for superior customer experience delivery. Great Outcomes assists clients to develop their service operations (contact centres, service centres, and IT Helpdesks) and optimises performance through customer experience research. Core business services are contact centre software and consultancy, managed WFM services, and customer experience research. Founded in 2001, Great Outcomes is the New Zealand partner for global cloud-based contact centre software 8×8, injixo and a reseller of QuestionPro the customer experience survey platform.
For further information, please visit www.greatoutcomes.co.nz
About COPC Inc.
COPC Inc. is an innovative global leader that empowers organizations to manage complex customer journeys. The company created the COPC Customer Experience (CX) Standard and provides consulting, training and certification for operations that support the customer experience. Founded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company works with leading brands worldwide to optimize key customer touchpoints and deliver a seamless experience across channels. COPC Inc. is privately held with headquarters in Winter Park, FL, U.S. and has operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan. For more information, please visit www.copc.com.