April 15, 2017
Winter Park, Fla. and Bangalore, India (April 27, 2017) — COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, today announced that it has been recognized as one of the 20 most promising Customer Experience Management (CEM) solution providers by CIOReview India, a technology magazine for the Indian enterprise market. Read the article about COPC Inc. here.
“We are honored to be named by CIOReview India as a leading provider of CEM services. We work with our clients in India to improve their customer experience by looking at the people, processes, leadership and performance of their CEM operations. This designation by CIOReview India further validates our successful approach to improving CEM operations, building customer loyalty and increasing sales,” said Ian Aitchison, chief executive officer, Asia Pacific region, COPC Inc.
The list of 20 CEM solution providers was selected by a panel of CEOs, CIOs, industry analysts and the CIOReview India editorial team. Companies were chosen based on their ability to provide advanced solutions for creating better customer engagements, increasing return on investment, and enhancing the customer experience.
“We have been part of the Indian market since 2002 when we began offering certification services for call centers. Today our customer experience consulting, training and certification programs, both for in-house and third-party service providers, have become an industry benchmark in the Indian market. We remain committed to this growing and important region, and we are thrilled to be part of this distinguished group of CEM providers,” said Kathleen Jezierski, chief operating officer, COPC Inc.
For 15 years, COPC Inc. has been offering training and certification services to improve the performance of call centers and business process outsourcing organizations in India. In 2015, the company opened an office in Gurgaon and began providing COPC Inc.’s complete line of consulting services, featuring CEM consulting, which focuses on the operational aspects of the customer experience. COPC Inc. directs companies about how to create, implement and best manage their CEM program to align with customer needs, expectations and behaviors.
For more information about COPC Inc. services in India, contact Shreekant Vijaykar, svijaykar@copc.com, +91 981 842 5646.
About COPC Inc.
COPC Inc. is an innovative global leader that empowers organizations to manage complex customer journeys. The company created the COPC Customer Experience (CX) Standard and provides consulting, training and certification for operations that support the customer experience. Founded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company works with leading brands worldwide to optimize key customer touchpoints and deliver a seamless experience across channels. COPC Inc. is privately held with headquarters in Winter Park, FL, U.S. and has operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan. To learn more about COPC Inc., visit www.copc.com.