Premium Benchmarking Dashboards
Smarter Data, Better Decisions
Experience a clear, data-driven view of contact center performance powered by 15+ years of COPC-audited results.
Premium Benchmarking Dashboards
Stay ahead with reliable, up-to-date benchmarks that reflect real-world performance across industries. Leverage data from global COPC client projects and employee engagement research to drive results and keep your strategies relevant.
SmartMarks
Compare operational performance spanning ten critical metrics worldwide.
Customer Experience
Track CX metrics across industries, channels, and scenarios.
Employee Satisfaction
Explore employee satisfaction, retention, and leadership skill insights.
COPC® SmartMarks
Unlock insights across ten essential areas—such as attrition, absenteeism, utilization, recruitment, and training quality—for a comprehensive view of operational performance.
Customer Experience (CX) Metrics
Enhance service delivery with global, industry-spanning insights to monitor CX performance by region, channel, scenario and more.
Employee Satisfaction (ESAT)
Understand how staff perceptions on compensation fairness, leadership impact, and the effectiveness of feedback and coaching affect employee satisfaction and retention.
Unlock the Depth of Audited COPC Data
A 12 month subscription grants access to three exclusive dashboards, enriched with 15+ years of COPC performance data, employee satisfaction insights, and customizable benchmarks.
Why choose Our Dashboards?
Competitive Edge
Access targeted, contact center-specific data to stay ahead of industry trends.
Better Decisions
Drive smarter, data-backed choices with current industry benchmarks.
Trend Analysis
Stay proactive with in-depth customer and employee satisfaction insights.
Investment Value
Validate and showcase the impact of your initiatives with solid metrics.
Time Savings
Retrieve critical data instantly, allowing you to focus on strategic actions.
Perfect for managers and Executives
Optimize
Optimize operations based on industry standards.
Benchmark
Set realistic goals using peer comparisons.
Enhance
Boost customer satisfaction and employee engagement.
Lead
Stay ahead in the evolving contact center landscape.
Get More With Premium Dashboards For $499
Enhanced filtering options give you the flexibility to customize analysis for a focused exploration of critical metrics.