Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    SCSK ServiceWare Corp.
  • RegionJapan
  • LocationOsaka
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoAt Home Advisors for a Single Client Technical Support Program
  • Company Name

    SCSK ServiceWare Corp.
  • RegionJapan
  • LocationOsaka
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Shanghai Kaichang Information & Technology Co., Ltd
  • RegionAPAC
  • LocationChongqing, China
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoTeleperformance Chongqing PIT Program
  • Company Name

    Shanghai Onstar Telematics Company Ltd.
  • RegionAPAC
  • LocationShanghai, China
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateApr 2024
  • Entity InfoSAIC-GM Customer Service Center Customer Support & Vehicle Service
  • Company Name

    Shanghai transcosmos Technology Limited Co., Ltd.
  • RegionAPAC
  • LocationXi'an, China
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2024
  • Entity InfoXian Branch Huawei Voice and Chat Programs
  • Company Name

    Shanghai transcosmos Technology Limited Co., Ltd.
  • RegionAPAC
  • LocationZhengzhou, China
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2024
  • Entity InfoZhengzhou Branch Huawei Voice, Integrated Online Service and Message Interaction with Huawei Fans Programs
  • Company Name

    SMBC Consumer Finance Co., Ltd.
  • RegionJapan
  • LocationTokyo & Osaka
  • StatusRecertified
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateJul 2024
  • Entity InfoCustomer Service Center
  • Company Name

    SMBC Consumer Finance Co., Ltd.
  • RegionJapan
  • LocationTokyo & Fukuoka
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateOct 2024
  • Entity InfoGuarantee Center
  • Company Name

    SMBC Trust Bank Ltd.
  • RegionJapan
  • LocationTokyo & Okinawa
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2023
  • Entity InfoPRESTIA Customer Concierge
  • Company Name

    Taiying Technology Group Co., Ltd.
  • RegionAPAC
  • LocationTaian, China
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoHuawei Integrated Hotline and Online Services
  • Company Name

    Talk Americas
  • RegionLATAM
  • LocationEl Salvador
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoServicio al Cliente para El Salvador y Costa Rica, y Ventas Fijo y Movil para El Salvador - Para Tigo
  • Company Name

    Tamkeen Technologies
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusCertified
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoInbound & Business Process Outsourcing Services
  • Company Name

    TDCX
  • RegionAPAC
  • LocationCebu City, Philippines
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2024
  • Entity InfoOnsite and At Home Agents for the Fruit Account
  • Company Name

    Telecable S.A.
  • RegionLATAM
  • LocationSan Jose, Costa Rica
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoTelecable Oficinas Centrales Customer Service - Ventas In y Cobros
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationMaastricht, Netherlands
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateAug 2024
  • Entity InfoAt Home Advisors Technical Support Programs
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationTirana, Albania
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2024
  • Entity InfoAlbania Marketing Services SH.P.K
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationAthens, Greece
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationStockholm, Sweden
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionNorth America
  • LocationNorth Lauderdale, Florida
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2024
  • Entity InfoAt Home Advisors USA, A Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionLATAM
  • LocationSao Paulo, Brazil
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationCairo, Egypt
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoA Single Client Technical Support Program, Al Nahdi, Freedom Mobile and Western Union
  • Company Name

    Teleperformance
  • RegionAPAC
  • LocationWuxi, China
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoWuxi Site PIT Program
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationTbilisi, Georgia
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateSep 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionAPAC
  • LocationClark, Philippines
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateAug 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationIstanbul, Turkey
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2024
  • Entity InfoAt Home Advisors for Single Client Technical Support Programs
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationGorlitz, Germany
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateOct 2024
  • Entity InfoAt Home Advisors Cloud Campus GmbH
  • Company Name

    Teleperformance
  • RegionJapan
  • LocationTokyo
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionIndia
  • LocationMohali, Punjab
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateOct 2023
  • Entity InfoSingle Client Technical Support Programs
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationSkopje, North Macedonia
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJun 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionLATAM
  • LocationBogota, Colombia
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2023
  • Entity InfoCST Program
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationKatowice, Poland
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionNorth America
  • LocationToronto, Ontario, Canada
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateApr 2024
  • Entity InfoAt Home Advisors Canada, A Single Client Technical Support Program