Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.

  • Company Name

    Shanghai transcosmos Technology Limited Co., Ltd.
  • Region APAC
  • Location Xi'an, China
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Xian Branch Huawei Voice and Chat Programs

  • Company Name

    Shanghai transcosmos Technology Limited Co., Ltd.
  • Region APAC
  • Location Zhengzhou, China
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Zhengzhou Branch Huawei Voice, Integrated Online Service and Message Interaction with Huawei Fans Programs

  • Company Name

    SmartLink KSA
  • Region EMEA
  • Location Riyadh, KSA
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2025
  • Entity Info Accounts managed by SmartLink

  • Company Name

    SMBC Consumer Finance Co., Ltd.
  • Region Japan
  • Location Tokyo & Osaka
  • Status Recertified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Customer Service Center

  • Company Name

    SMBC Consumer Finance Co., Ltd.
  • Region Japan
  • Location Tokyo & Fukuoka
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Guarantee Center

  • Company Name

    SMBC Trust Bank Ltd.
  • Region Japan
  • Location Tokyo & Okinawa
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2025
  • Entity Info PRESTIA Customer Concierge

  • Company Name

    Taiying Technology Group Co., Ltd.
  • Region APAC
  • Location Taian, China
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2023
  • Entity Info Huawei Integrated Hotline and Online Services

  • Company Name

    Talk Americas
  • Region LATAM
  • Location El Salvador, San Salvador
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Jan 2025
  • Entity Info Customer Service El Salvador, Costa Rica, and Panama for Tigo

  • Company Name

    Tamkeen Technologies
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info Inbound & Business Process Outsourcing Services

  • Company Name

    TDCX
  • Region APAC
  • Location Cebu City, Philippines
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info Onsite and At Home Agents for the Fruit Account

  • Company Name

    Telecable S.A.
  • Region LATAM
  • Location San Jose, Costa Rica
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Dec 2024
  • Entity Info Central Offices Customer Service In-Sales and Collections

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Maastricht, Netherlands
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Aug 2024
  • Entity Info At Home Advisors Technical Support Programs

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Tirana, Albania
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Albania Marketing Services SH.P.K

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Athens, Greece
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Stockholm, Sweden
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region North America
  • Location North Lauderdale, Florida
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info At Home Advisors USA, A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region LATAM
  • Location Sao Paulo, Brazil
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2023
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Cairo, Egypt
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2024
  • Entity Info A Single Client Technical Support Program, Al Nahdi, Freedom Mobile and Western Union

  • Company Name

    Teleperformance
  • Region APAC
  • Location Wuxi, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2023
  • Entity Info Wuxi Site PIT Program

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Tbilisi, Georgia
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region APAC
  • Location Clark, Philippines
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Aug 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Istanbul, Turkey
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info At Home Advisors for Single Client Technical Support Programs

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Gorlitz, Germany
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info At Home Advisors Cloud Campus GmbH

  • Company Name

    Teleperformance
  • Region Japan
  • Location Tokyo
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region India
  • Location Mohali, Punjab
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Single Client Technical Support Programs

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Skopje, North Macedonia
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region LATAM
  • Location Bogota, Colombia
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Communications, Space and Technology Commission (CST)

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Katowice, Poland
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region North America
  • Location Toronto, Ontario, Canada
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2024
  • Entity Info At Home Advisors Canada, A Single Client Technical Support Program

  • Company Name

    Telus Digital
  • Region EMEA
  • Location Bulgaria
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Aug 2024
  • Entity Info Western Union Program

  • Company Name

    Telus International
  • Region LATAM
  • Location Guatemala
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Nov 2023
  • Entity Info Alpine Program

  • Company Name

    Telus International
  • Region EMEA
  • Location Bucharest, Romania
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Mar 2025
  • Entity Info Alpine Project