Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.

  • Company Name

    JP TWOWAY CONTACT Co., Ltd.
  • Region Japan
  • Location Sapporo and Fukuoka
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Customer Service Center

  • Company Name

    KellyConnect
  • Region North America
  • Location Troy, Michigan
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Konexo Solutions Center
  • Region LATAM
  • Location Morelia, Mexico
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Posadas Voice, Posadas Data, Loyalty Programs, Globogo, Kivac, FAVC, Sura Afore

  • Company Name

    KONICA MINOLTA JAPAN, INC.
  • Region Japan
  • Location Tokyo
  • Status Process Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info Healthcare Company | Customer Service Unit | Customer Service Center

  • Company Name

    Lenovo
  • Region India
  • Location Delhi, Mumbai & Bangalore
  • Status Applied
  • Certification CX Standard for Vendor Management Organizations
  • Release 6.1
  • Cert Date Aug 2023
  • Entity Info Face to Face Services

  • Company Name

    Lenovo
  • Region APAC
  • Location Sydney, Australia
  • Status Applied
  • Certification CX Standard for Vendor Management Organizations
  • Release 6.1
  • Cert Date Aug 2023
  • Entity Info Face to Face Services

  • Company Name

    Lenovo
  • Region APAC
  • Location Singapore
  • Status Applied
  • Certification CX Standard for Vendor Management Organizations
  • Release 6.1
  • Cert Date Aug 2023
  • Entity Info Face to Face Services

  • Company Name

    Majorel
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2023
  • Entity Info Inbound

  • Company Name

    Majorel
  • Region EMEA
  • Location Casablanca, Morocco
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Malomatia
  • Region EMEA
  • Location Doha, Qatar
  • Status Recertified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date May 2024
  • Entity Info Customer Care Operations

  • Company Name

    Mastercard
  • Region APAC
  • Location Sydney, Australia
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info B2C Contact Center

  • Company Name

    Merchants SA Pty Ltd
  • Region EMEA
  • Location Cape Town, South Africa
  • Status Process Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info A Selection of Key Accounts

  • Company Name

    Ministry of Municipality and Environment
  • Region EMEA
  • Location State of Qatar
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Feb 2025
  • Entity Info Inbound Services, Human & Digital-Assisted

  • Company Name

    Mizuho Bank, Ltd.
  • Region Japan
  • Location Yokohama & Sapporo, Japan
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2023
  • Entity Info Direct Banking Center | Help Desk, Inquiry Desk and Branch Representative Desk

  • Company Name

    Mizuho Securities Co., Ltd.
  • Region Japan
  • Location Tokyo, Osaka & Sapporo
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Direct Channel Management Dept. Retail & Business Banking Division Contact Center

  • Company Name

    Muñoz Corporativo
  • Region LATAM
  • Location Leon, Mexico
  • Status Certified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date May 2024
  • Entity Info BBVA Call Me Back & Credit Cards

  • Company Name

    Net One Systems Co., Ltd.
  • Region Japan
  • Location Tokyo
  • Status Recertified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info eXpert Operation Center

  • Company Name

    NTT Communications Corp.
  • Region Japan
  • Location Tokyo & Sapporo
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info Service Desk

  • Company Name

    NTT-ME Corp.
  • Region Japan
  • Location Tokyo, Saitama & Hokkaido
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Network Management Department Customer Service Center Business Service Front

  • Company Name

    Orange Jordan
  • Region EMEA
  • Location Amman, Jordan
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2024
  • Entity Info Customer Experience B2B & B2C

  • Company Name

    Orange Mali
  • Region EMEA
  • Location Mali, Africa
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Customer Service

  • Company Name

    Orange Moldova
  • Region EMEA
  • Location Moldova
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2025
  • Entity Info Customer Care & Direct Sales

  • Company Name

    Orange Polska S.A.
  • Region EMEA
  • Location Warsaw, Poland
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info Enterprise Customer Experience B2C and B2P

  • Company Name

    Orange Romania S.A.
  • Region EMEA
  • Location Bucharest, Romania
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2024
  • Entity Info Telesales

  • Company Name

    Orange Sénégal & Orange Business Sénégal
  • Region EMEA
  • Location Senegal, Africa
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2024
  • Entity Info Inbound and Technical Support Services

  • Company Name

    Orient Corp.
  • Region Japan
  • Location Fujimino
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Tokyo Daiichi Service Center

  • Company Name

    Pengurusan Air Selangor Sdn. Bhd.
  • Region APAC
  • Location Selangor, Malaysia
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2023
  • Entity Info Inbound & Rezo Programs at Daythree Business Services Sdn. Bhd.

  • Company Name

    Promociones y Cobranzas Beta S.A.
  • Region LATAM
  • Location Bogota, Colombia
  • Status Certified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info Banco Davivienda Collection Program; CALR, UNES Financial Assistance Processes

  • Company Name

    RAYA Customer Experience
  • Region EMEA
  • Location Cairo, Egypt
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info Cairo Sites

  • Company Name

    Saudi Data & AI Authority (SDAIA)
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info Inbound

  • Company Name

    SBI Cards and Payment Services Ltd.
  • Region India
  • Location Gurugram
  • Status Process Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2023
  • Entity Info Workforce Management Processes

  • Company Name

    SCSK ServiceWare Corp.
  • Region Japan
  • Location Osaka
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info At Home Advisors for a Single Client Technical Support Program

  • Company Name

    SCSK ServiceWare Corp.
  • Region Japan
  • Location Osaka
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info A Single Client Technical Support Program