Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Concentrix Corp.RegionNorth America
LocationUnited States
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2024
Entity InfoAt Home Advisors Client Technical Support and Customer Service Programs
Company Name
Concentrix Corp.RegionEMEA
LocationPortugal & Germany
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Corp.RegionNorth America
LocationHalifax and Niagara Falls, Canada
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix CVG Malaysia Snd. Bhd.RegionAPAC
LocationKuala Lumpur, Malaysia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoMicrosoft Online Services Program
Company Name
Concentrix India Pvt. Ltd.RegionIndia
LocationBengaluru
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoInbound and Technical Support Services
Company Name
Concentrix India Pvt. Ltd.RegionIndia
LocationGurugram
StatusProcess Recertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2024
Entity InfoTechnical Support Services
Company Name
Concentrix Services (Thailand) Co., Ltd.RegionAPAC
LocationBangkok and Ho Chi Minh
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Services Corp.RegionAPAC
LocationManila, Philippines
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Services Corp.RegionAPAC
LocationQuezon City, Philippines
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2024
Entity InfoA Single Client Technical Support Program & AHA
Company Name
Concentrix Services KoreaRegionAPAC
LocationSeoul, Korea
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoA Single Client Technical Support Program
Company Name
ConduentRegionNorth America
LocationKingston, Jamaica
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoA Single Client Technical Support Program
Company Name
ConduentRegionNorth America
LocationSorento, Florida
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoAt Home Advisors AMR for a Single Client Technical Support Program
Company Name
ConduentRegionLATAM
LocationSao Paulo, Brazil
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoA Single Client Technical Support Program
Company Name
Conduent Business Services Philippines, Inc.RegionAPAC
LocationPasay City, Philippines
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateAug 2024
Entity InfoTechnical Support Services
Company Name
Conecta Redes y ServiciosRegionLATAM
LocationSanta Cruz, Bolivia
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJan 2024
Entity InfoTigo Bolivia Processes: Inbound Telephone Calls, BackOffice and Outgoing Calls (Collection)
Company Name
CoomevaRegionLATAM
LocationCali, Colombia
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJul 2024
Entity InfoSolutions and Services Center, Inbound Customer Service and Retention, Outbound Sales, Collections, Telemarketing and Back Office
Company Name
CrystelRegionEMEA
LocationAmman, Jordan
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoContact Center Services
Company Name
Dalian Kingwisoft Technology Co., Ltd.RegionAPAC
LocationDalian, China
StatusProcess Certified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2023
Entity InfoDalian Tiandi Site
Company Name
EmtelcoRegionLATAM
LocationMedellin, Colombia
StatusCertified
CertificationPIC Standard
Release7.0
Cert DateSep 2024
Entity InfoTigo Fixed and Mobile E-Care Services
Company Name
Enable OutsourcingRegionEMEA
LocationEgypt
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoA subsidiary of eFinance
Company Name
FedExRegionEMEA
LocationLisbon, Portugal
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoCustomer Contact Center Services
Company Name
FedExRegionEMEA
LocationWarsaw & Katowice, Poland
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoCustomer Contact Center Services
Company Name
FedExRegionEMEA
LocationUnited Kingdom & Ireland
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoOutsource Partners
Company Name
FUJIFILM Service Creative Corp.RegionJapan
LocationYokohama & Osaka
StatusRecertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateFeb 2024
Entity InfoCustomer Contact
Company Name
Fujitsu Frontech Ltd.RegionJapan
LocationKumagaya City
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2023
Entity InfoLCM-DCX Contact Center
Company Name
Hitachi Systems, Ltd.RegionJapan
LocationKanagawa & Osaka
StatusRecertified
CertificationCX Standard for CSPs
Release6.2
Cert DateNov 2023
Entity InfoContact Center and BPO Services Division Hitachi Solution Support Center
Company Name
Interactive Smart Communications (ISC)RegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateMar 2024
Entity InfoInbound, Outbound & Technical Support Services
Company Name
IntouchCXRegionNorth America
LocationMesa, Arizona
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoA Single Client Customer Service Program
Company Name
Ithra United Business ServicesRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for OSPs
Release7.0
Cert DateDec 2022
Company Name
JAL Card, Inc.RegionJapan
LocationTokyo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoContact Center
Company Name
Japan Automobile FederationRegionJapan
LocationTokyo, Saitama, Osaka, Nagoya & Fukuoka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoRoad Service Department, Customer Service Department
Company Name
Japan Concentrix KKRegionJapan
LocationSapporo & Fukuoka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoA Single Client Technical Support Program
Company Name
Japan Concentrix KKRegionJapan
LocationSapporo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoWork At Home (AHA) Operations for A Single Client Technical Support Program