Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Concentrix Corp.Region
EMEA
Location
Agadir, Morocco
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2024
Entity Info
A Single Client Technical Support Program
Company Name
Concentrix Corp.Region
North America
Location
United States
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2024
Entity Info
AHA Client Technical Support and Customer Service Programs
Company Name
Concentrix Corp.Region
North America
Location
Halifax and Niagara Falls, Canada
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Entity Info
A Single Client Technical Support Program
Company Name
Concentrix CVG Malaysia Snd. Bhd.Region
APAC
Location
Kuala Lumpur, Malaysia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2024
Entity Info
Microsoft Online Services Program
Company Name
Concentrix India Pvt. Ltd.Region
India
Location
Bengaluru & Gurugram
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2024
Entity Info
Inbound and Technical Support Services
Company Name
Concentrix India Pvt. Ltd.Region
India
Location
Gurugram
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Entity Info
Technical Support Services
Company Name
Concentrix Services (Thailand) Co., Ltd.Region
APAC
Location
Bangkok and Ho Chi Minh
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Entity Info
A Single Client Technical Support Program
Company Name
Concentrix Services Corp.Region
APAC
Location
Manila, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Entity Info
A Single Client Technical Support Program
Company Name
Concentrix Services Corp.Region
APAC
Location
Quezon City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Entity Info
AHA for a Single Client Technical Support Program
Company Name
Concentrix Services KoreaRegion
APAC
Location
Seoul, Korea
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2024
Entity Info
A Single Client Technical Support Program
Company Name
ConduentRegion
North America
Location
Kingston, Jamaica
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Entity Info
A Single Client Technical Support Program
Company Name
ConduentRegion
North America
Location
Americas
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2024
Entity Info
AHA for a Single Client Technical Support Program
Company Name
ConduentRegion
LATAM
Location
Sao Paulo, Brazil
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Entity Info
A Single Client Technical Support Program
Company Name
ConduentRegion
North America
Location
Florham Park, New Jersey
Status
Process Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2024
Entity Info
WFM processes on a selection of 10 accounts including healthcare, technical support and public sector businesses
Company Name
Conduent Business Services Philippines, Inc.Region
APAC
Location
Pasay City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Aug 2024
Entity Info
Technical Support Services
Company Name
Conecta Redes y ServiciosRegion
LATAM
Location
Santa Cruz, Bolivia
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Jan 2024
Entity Info
Tigo Bolivia Processes: Inbound Telephone Calls, BackOffice and Outgoing Calls (Collection)
Company Name
CoomevaRegion
LATAM
Location
Cali, Colombia
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Jul 2024
Entity Info
Solutions and Services Center, Inbound Customer Service and Retention, Outbound Sales, Collections, Telemarketing and Back Office
Company Name
CrystelRegion
EMEA
Location
Amman, Jordan
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2023
Entity Info
Contact Center Services
Company Name
Dalian Kingwisoft Technology Co., Ltd.Region
APAC
Location
Dalian, China
Status
Process Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2023
Entity Info
Dalian Tiandi Site
Company Name
EmtelcoRegion
LATAM
Location
Medellin, Colombia
Status
Certified
Certification
PIC Standard
Release
7.0
Cert Date
Sep 2024
Entity Info
Tigo Fixed and Mobile E-Care Services
Company Name
Enable OutsourcingRegion
EMEA
Location
Egypt
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Entity Info
A subsidiary of eFinance Investment Group
Company Name
FedExRegion
EMEA
Location
Lisbon, Portugal
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2023
Entity Info
Customer Contact Center Services
Company Name
FedExRegion
EMEA
Location
Warsaw, Poland
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Entity Info
FedEx Poland sp. z o.o. Inbound Services
Company Name
FedExRegion
EMEA
Location
United Kingdom & Ireland
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2023
Entity Info
Outsource Partners
Company Name
FUJIFILM Service Creative Corp.Region
Japan
Location
Yokohama & Osaka
Status
Recertified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Feb 2024
Entity Info
Customer Contact
Company Name
Fujitsu Frontech Ltd.Region
Japan
Location
Kumagaya City
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2023
Entity Info
LCM-DCX Contact Center
Company Name
Interactive Smart Communications (ISC)Region
EMEA
Location
Riyadh, Saudi Arabia
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Mar 2024
Entity Info
Inbound, Outbound & Technical Support Services
Company Name
IntouchCXRegion
North America
Location
Mesa, Arizona
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Entity Info
A Single Client Customer Service Program
Company Name
IntouchCXRegion
North America
Location
Winnipeg, Manitoba Canada
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Entity Info
A Single Client Technical Support Program
Company Name
Ithra United Business ServicesRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Dec 2024
Entity Info
Business Process Outsourcing
Company Name
JAL Card, Inc.Region
Japan
Location
Tokyo
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Entity Info
Contact Center
Company Name
Japan Automobile FederationRegion
Japan
Location
Tokyo, Saitama, Osaka, Nagoya & Fukuoka
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Entity Info
Road Service Department, Customer Service Department
Company Name
Japan Concentrix KKRegion
Japan
Location
Sapporo & Fukuoka
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2024
Entity Info
A Single Client Technical Support Program