Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.

  • Company Name

    Aflac Life Insurance Japan Ltd.
  • Region Japan
  • Location Chofu, Kobe, Sendai & Sapporo
  • Status Recertified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Contact Centers

  • Company Name

    Annotation, Inc.
  • Region Japan
  • Location Tokyo
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Contact Center Zone User Support Team

  • Company Name

    JAL Card, Inc.
  • Region Japan
  • Location Tokyo
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2025
  • Entity Info Contact Center

  • Company Name

    Japan Concentrix KK
  • Region Japan
  • Location Sapporo
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2025
  • Entity Info Work At Home (AHA) Operations for a Single Client Technical Support Program

  • Company Name

    Japan Concentrix KK
  • Region Japan
  • Location Sapporo & Fukuoka
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    JP TWOWAY CONTACT Co., Ltd.
  • Region Japan
  • Location Sapporo and Fukuoka
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Customer Service Center

  • Company Name

    KONICA MINOLTA JAPAN, INC.
  • Region Japan
  • Location Tokyo
  • Status Process Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info Healthcare Company | Customer Service Unit | Customer Service Center

  • Company Name

    Mizuho Securities Co., Ltd.
  • Region Japan
  • Location Tokyo, Osaka & Sapporo
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Direct Channel Management Dept. Retail & Business Banking Division Contact Center

  • Company Name

    Net One Systems Co., Ltd.
  • Region Japan
  • Location Tokyo
  • Status Recertified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info eXpert Operation Center

  • Company Name

    NTT Communications Corp.
  • Region Japan
  • Location Tokyo & Sapporo
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info Service Desk

  • Company Name

    NTT-ME Corp.
  • Region Japan
  • Location Tokyo, Saitama & Hokkaido
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Network Management Department Customer Service Center Business Service Front

  • Company Name

    Orient Corp.
  • Region Japan
  • Location Fujimino
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Tokyo Daiichi Service Center

  • Company Name

    SCSK ServiceWare Corp.
  • Region Japan
  • Location Osaka
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    SCSK ServiceWare Corp.
  • Region Japan
  • Location Osaka
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info At Home Advisors for a Single Client Technical Support Program

  • Company Name

    Shizuoka Bank Ltd.
  • Region Japan
  • Location Shizuoka
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2024
  • Entity Info Customer Support Department Customer Support Center

  • Company Name

    SMBC Consumer Finance Co., Ltd.
  • Region Japan
  • Location Tokyo & Fukuoka
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Guarantee Center

  • Company Name

    SMBC Consumer Finance Co., Ltd.
  • Region Japan
  • Location Tokyo & Osaka
  • Status Recertified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Customer Service Center

  • Company Name

    SMBC Trust Bank Ltd.
  • Region Japan
  • Location Tokyo & Okinawa
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2025
  • Entity Info PRESTIA Customer Concierge

  • Company Name

    Teleperformance
  • Region Japan
  • Location Tokyo
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    The Iyo Bank Ltd.
  • Region Japan
  • Location Matsuyama
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2025
  • Entity Info Direct Consulting Division Iyogin Telephone Center

  • Company Name

    transcosmos inc.
  • Region Japan
  • Location Osaka
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2024
  • Entity Info Work At Home | A Single Client Technical Support Program

  • Company Name

    transcosmos inc.
  • Region Japan
  • Location Osaka
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2024
  • Entity Info A Single Client Technical Support Program