Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Alibaba
  • Region APAC
  • Location Quzhou, Zhejiang, China
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2024
  • Entity Info Quzhou Site High Value Customer Service
  • Company Name

    Beijing 7Runto Technology Co., Ltd.
  • Region APAC
  • Location Weifang, Shandong, China
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info Douyin Mall Consumer Service
  • Company Name

    Beijing Interactive CRM Technology Ltd.
  • Region APAC
  • Location Xi'an, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2024
  • Entity Info Teleperformance Xi'an - A Single Client Technical Support Program
  • Company Name

    Chengdu Topvoice Technology Co.,Ltd.
  • Region APAC
  • Location Chengdu, Sichuan, China
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info VOC Samsung Service Call Center - VD, HA, MX Teams and VOC Complaint Handling Team
  • Company Name

    China Mobile Group Guangdong Co., Ltd.
  • Region APAC
  • Location Guangdong, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info XiZang Inbound Call Program
  • Company Name

    China Mobile Online Services Co., Ltd.
  • Region APAC
  • Location Shanghai, China
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info Shanghai Branch Service & Marketing Center VIP Service Team
  • Company Name

    China Mobile Online Services Co., Ltd.
  • Region APAC
  • Location Guangdong, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Guangdong Branch XiZang Inbound Call Program
  • Company Name

    China Mobile Online Services Co., Ltd.
  • Region APAC
  • Location Jiangsu, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Aug 2024
  • Entity Info Jiangsu Branch Gotone Inbound Call Services
  • Company Name

    China Motion Telecare Co., Ltd.
  • Region APAC
  • Location Shenzhen, Guangdong, China
  • Status Process Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2023
  • Entity Info Shenzhen Huawei Admin & Operator Program
  • Company Name

    Concentrix Corp.
  • Region APAC
  • Location Dalian, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Dalian Jumeng Technology Development Co., Ltd.
  • Company Name

    Concentrix Corp.
  • Region APAC
  • Location Foshan, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Foshan Jumeng Information Technology Service Co., Ltd.
  • Company Name

    Concentrix Corp.
  • Region APAC
  • Location Suzhou, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Suzhou Keweixun Information Service Co., Ltd.
  • Company Name

    Concentrix CVG Malaysia Snd. Bhd.
  • Region APAC
  • Location Kuala Lumpur, Malaysia
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2024
  • Entity Info Microsoft Online Services Program
  • Company Name

    Concentrix Services (Thailand) Co., Ltd.
  • Region APAC
  • Location Bangkok and Ho Chi Minh
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info A Single Client Technical Support Program
  • Company Name

    Concentrix Services Corp.
  • Region APAC
  • Location Quezon City, Philippines
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2024
  • Entity Info AHA for a Single Client Technical Support Program
  • Company Name

    Concentrix Services Corp.
  • Region APAC
  • Location Manila, Philippines
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2024
  • Entity Info A Single Client Technical Support Program
  • Company Name

    Concentrix Services Korea
  • Region APAC
  • Location Seoul, Korea
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2024
  • Entity Info A Single Client Technical Support Program
  • Company Name

    Conduent Business Services Philippines, Inc.
  • Region APAC
  • Location Pasay City, Philippines
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Aug 2024
  • Entity Info Technical Support Services
  • Company Name

    Dalian Kingwisoft Technology Co., Ltd.
  • Region APAC
  • Location Dalian, China
  • Status Process Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2023
  • Entity Info Dalian Tiandi Site
  • Company Name

    Lenovo
  • Region APAC
  • Location Sydney, Australia
  • Status Applied
  • Certification CX Standard for Vendor Management Organizations
  • Release 6.1
  • Cert Date Aug 2023
  • Entity Info Face to Face Services
  • Company Name

    Lenovo
  • Region APAC
  • Location Singapore
  • Status Applied
  • Certification CX Standard for Vendor Management Organizations
  • Release 6.1
  • Cert Date Aug 2023
  • Entity Info Face to Face Services
  • Company Name

    Mastercard
  • Region APAC
  • Location Sydney, Australia
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info B2C Contact Center
  • Company Name

    Pengurusan Air Selangor Sdn. Bhd.
  • Region APAC
  • Location Selangor, Malaysia
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2023
  • Entity Info Inbound & Rezo Programs at Daythree Business Services Sdn. Bhd.
  • Company Name

    Shanghai Kaichang Information & Technology Co., Ltd
  • Region APAC
  • Location Chongqing, China
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2024
  • Entity Info Teleperformance Chongqing PIT Program
  • Company Name

    Shanghai OnStar Telematics Service Co., Ltd.
  • Region APAC
  • Location Shanghai, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2024
  • Entity Info SAIC-GM Customer Service Center Customer Support & Vehicle Service
  • Company Name

    Shanghai transcosmos Technology Limited Co., Ltd.
  • Region APAC
  • Location Xi'an, China
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Xian Branch Huawei Voice and Chat Programs
  • Company Name

    Shanghai transcosmos Technology Limited Co., Ltd.
  • Region APAC
  • Location Zhengzhou, China
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Zhengzhou Branch Huawei Voice, Integrated Online Service and Message Interaction with Huawei Fans Programs
  • Company Name

    Taiying Technology Group Co., Ltd.
  • Region APAC
  • Location Taian, China
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2023
  • Entity Info Huawei Integrated Hotline and Online Services
  • Company Name

    TDCX
  • Region APAC
  • Location Cebu City, Philippines
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info Onsite and At Home Agents for the Fruit Account
  • Company Name

    Teleperformance
  • Region APAC
  • Location Clark, Philippines
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Aug 2024
  • Entity Info A Single Client Technical Support Program
  • Company Name

    Teleperformance
  • Region APAC
  • Location Wuxi, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2023
  • Entity Info Wuxi Site PIT Program
  • Company Name

    transcosmos Korea inc.
  • Region APAC
  • Location Busan and Seoul, South Korea
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info At Home Advisors Technical Support Programs
  • Company Name

    Vision-X Enterprise Management, Ltd.
  • Region APAC
  • Location Chengdu, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2024
  • Entity Info Operation/A Single Client Technical Support Program CD Site