Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
AlibabaRegion
APAC
Location
Quzhou, Zhejiang, China
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2024
Entity Info
Quzhou Site High Value Customer Service
Company Name
Beijing 7Runto Technology Co., Ltd.Region
APAC
Location
Weifang, Shandong, China
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Entity Info
Douyin Mall Consumer Service
Company Name
Beijing Interactive CRM Technology Ltd.Region
APAC
Location
Xi'an, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2024
Entity Info
Teleperformance Xi'an - A Single Client Technical Support Program
Company Name
Chengdu Topvoice Technology Co.,Ltd.Region
APAC
Location
Chengdu, Sichuan, China
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Entity Info
VOC Samsung Service Call Center - VD, HA, MX Teams and VOC Complaint Handling Team
Company Name
China Mobile Group Guangdong Co., Ltd.Region
APAC
Location
Guangdong, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Entity Info
XiZang Inbound Call Program
Company Name
China Mobile Online Services Co., Ltd.Region
APAC
Location
Shanghai, China
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2024
Entity Info
Shanghai Branch Service & Marketing Center VIP Service Team
Company Name
China Mobile Online Services Co., Ltd.Region
APAC
Location
Guangdong, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Entity Info
Guangdong Branch XiZang Inbound Call Program
Company Name
China Mobile Online Services Co., Ltd.Region
APAC
Location
Jiangsu, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Aug 2024
Entity Info
Jiangsu Branch Gotone Inbound Call Services
Company Name
China Motion Telecare Co., Ltd.Region
APAC
Location
Shenzhen, Guangdong, China
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2023
Entity Info
Shenzhen Huawei Admin & Operator Program
Company Name
Concentrix Corp.Region
APAC
Location
Dalian, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Entity Info
Dalian Jumeng Technology Development Co., Ltd.
Company Name
Concentrix Corp.Region
APAC
Location
Foshan, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Entity Info
Foshan Jumeng Information Technology Service Co., Ltd.
Company Name
Concentrix Corp.Region
APAC
Location
Suzhou, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Entity Info
Suzhou Keweixun Information Service Co., Ltd.
Company Name
Concentrix CVG Malaysia Snd. Bhd.Region
APAC
Location
Kuala Lumpur, Malaysia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2024
Entity Info
Microsoft Online Services Program
Company Name
Concentrix Services (Thailand) Co., Ltd.Region
APAC
Location
Bangkok and Ho Chi Minh
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Entity Info
A Single Client Technical Support Program
Company Name
Concentrix Services Corp.Region
APAC
Location
Quezon City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Entity Info
AHA for a Single Client Technical Support Program
Company Name
Concentrix Services Corp.Region
APAC
Location
Manila, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Entity Info
A Single Client Technical Support Program
Company Name
Concentrix Services KoreaRegion
APAC
Location
Seoul, Korea
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2024
Entity Info
A Single Client Technical Support Program
Company Name
Conduent Business Services Philippines, Inc.Region
APAC
Location
Pasay City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Aug 2024
Entity Info
Technical Support Services
Company Name
Dalian Kingwisoft Technology Co., Ltd.Region
APAC
Location
Dalian, China
Status
Process Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2023
Entity Info
Dalian Tiandi Site
Company Name
LenovoRegion
APAC
Location
Sydney, Australia
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2024
Entity Info
Field Service Programs
Company Name
LenovoRegion
APAC
Location
Singapore
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2024
Entity Info
Field Service Programs
Company Name
MastercardRegion
APAC
Location
Sydney, Australia
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Sep 2024
Entity Info
B2C Contact Center
Company Name
Pengurusan Air Selangor Sdn. Bhd.Region
APAC
Location
Selangor, Malaysia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2023
Entity Info
Inbound & Rezo Programs at Daythree Business Services Sdn. Bhd.
Company Name
Shanghai Kaichang Information & Technology Co., LtdRegion
APAC
Location
Wuxi, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Entity Info
Teleperformance Wuxi PIT Program
Company Name
Shanghai OnStar Telematics Service Co., Ltd.Region
APAC
Location
Shanghai, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Entity Info
SAIC-GM Customer Service Center Customer Support & Vehicle Service
Company Name
Shanghai transcosmos Technology Limited Co., Ltd.Region
APAC
Location
Xi'an, China
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Entity Info
Xian Branch Huawei Voice and Chat Programs
Company Name
Shanghai transcosmos Technology Limited Co., Ltd.Region
APAC
Location
Zhengzhou, China
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Entity Info
Zhengzhou Branch Huawei Voice, Integrated Online Service and Message Interaction with Huawei Fans Programs
Company Name
Taiying Technology Group Co., Ltd.Region
APAC
Location
Taian, China
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2023
Entity Info
Huawei Integrated Hotline and Online Services
Company Name
TDCXRegion
APAC
Location
Cebu City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2024
Entity Info
Onsite and At Home Agents for the Fruit Account
Company Name
TeleperformanceRegion
APAC
Location
Clark, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Aug 2024
Entity Info
A Single Client Technical Support Program
Company Name
TeleperformanceRegion
APAC
Location
Wuxi, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2023
Entity Info
Wuxi Site PIT Program
Company Name
transcosmos Korea inc.Region
APAC
Location
Busan and Seoul, South Korea
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Entity Info
At Home Advisors Technical Support Programs
Company Name
Vision-X Enterprise Management, Ltd.Region
APAC
Location
Chengdu, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2024
Entity Info
Operation/A Single Client Technical Support Program CD Site