Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
AlibabaRegionAPAC
LocationQuzhou, Zhejiang, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoQuzhou Site High Value Customer Service
Company Name
Beijing 7Runto Technology Co., Ltd.RegionAPAC
LocationWeifang, Shandong, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoDouyin Mall Consumer Service
Company Name
Beijing Interactive CRM Technology Ltd.RegionAPAC
LocationXi'an, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoTeleperformance Xi'an - A Single Client Technical Support Program
Company Name
Chengdu Topvoice Technology Co.,Ltd.RegionAPAC
LocationChengdu, Sichuan, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoVOC Samsung Service Call Center - VD, HA, MX Teams and VOC Complaint Handling Team
Company Name
China Mobile Group Guangdong Co., Ltd.RegionAPAC
LocationGuangdong, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoTibet Inbound Call Program
Company Name
China Mobile Online Services Company Ltd.RegionAPAC
LocationGuangdong, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoGuangdong Site Tibet Inbound Call Program
Company Name
China Motion Telecare Co., Ltd.RegionAPAC
LocationShenzhen, Guangdong, China
StatusProcess Recertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoShenzhen Huawei Admin & Operator Program
Company Name
Concentrix Corp.RegionAPAC
LocationFoshan, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2024
Entity InfoFoshan Jumeng Information Technology Service Co., Ltd.
Company Name
Concentrix Corp.RegionAPAC
LocationSuzhou, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2024
Entity InfoSuzhou Keweixun Information Service Co., Ltd.
Company Name
Concentrix Corp.RegionAPAC
LocationDalian, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2024
Entity InfoDalian Jumeng Technology Development Co., Ltd.
Company Name
Concentrix CVG Malaysia Snd. Bhd.RegionAPAC
LocationKuala Lumpur, Malaysia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoMicrosoft Online Services Program
Company Name
Concentrix Services (Thailand) Co., Ltd.RegionAPAC
LocationBangkok and Ho Chi Minh
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Services Corp.RegionAPAC
LocationManila, Philippines
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Services Corp.RegionAPAC
LocationQuezon City, Philippines
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2024
Entity InfoA Single Client Technical Support Program & AHA
Company Name
Concentrix Services KoreaRegionAPAC
LocationSeoul, Korea
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoA Single Client Technical Support Program
Company Name
Conduent Business Services Philippines, Inc.RegionAPAC
LocationPasay City, Philippines
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateAug 2024
Entity InfoTechnical Support Services
Company Name
Dalian Kingwisoft Technology Co., Ltd.RegionAPAC
LocationDalian, China
StatusProcess Certified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2023
Entity InfoDalian Tiandi Site
Company Name
LenovoRegionAPAC
LocationSydney, Australia
StatusApplied
CertificationCX Standard for Vendor Management Organizations
Release6.1
Cert DateAug 2023
Entity InfoFace to Face Services
Company Name
LenovoRegionAPAC
LocationSingapore
StatusApplied
CertificationCX Standard for Vendor Management Organizations
Release6.1
Cert DateAug 2023
Entity InfoFace to Face Services
Company Name
MastercardRegionAPAC
LocationSydney, Australia
StatusCertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateSep 2024
Entity InfoB2C Contact Center
Company Name
Pengurusan Air Selangor Sdn. Bhd.RegionAPAC
LocationSelangor, Malaysia
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoInbound & Rezo Programs at Daythree Business Services Sdn. Bhd.
Company Name
Shanghai Kaichang Information & Technology Co., LtdRegionAPAC
LocationChongqing, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoTeleperformance Chongqing PIT Program
Company Name
Shanghai Onstar Telematics Company Ltd.RegionAPAC
LocationShanghai, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2024
Entity InfoSAIC-GM Customer Service Center Customer Support & Vehicle Service
Company Name
Shanghai transcosmos Technology Limited Co., Ltd.RegionAPAC
LocationXi'an, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2024
Entity InfoXian Branch Huawei Voice and Chat Programs
Company Name
Shanghai transcosmos Technology Limited Co., Ltd.RegionAPAC
LocationZhengzhou, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2024
Entity InfoZhengzhou Branch Huawei Voice, Integrated Online Service and Message Interaction with Huawei Fans Programs
Company Name
Taiying Technology Group Co., Ltd.RegionAPAC
LocationTaian, China
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoHuawei Integrated Hotline and Online Services
Company Name
TDCXRegionAPAC
LocationCebu City, Philippines
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2024
Entity InfoOnsite and At Home Agents for the Fruit Account
Company Name
TeleperformanceRegionAPAC
LocationClark, Philippines
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateAug 2024
Entity InfoA Single Client Technical Support Program
Company Name
TeleperformanceRegionAPAC
LocationWuxi, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoWuxi Site PIT Program
Company Name
transcosmos Korea inc.RegionAPAC
LocationBusan and Seoul, South Korea
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2024
Entity InfoAt Home Advisors Technical Support Programs
Company Name
Vision-X Enterprise Management, Ltd.RegionAPAC
LocationChengdu, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2024
Entity InfoOperation/A Single Client Technical Support Program CD Site
Company Name
Welsend Telecom Co., Ltd.RegionAPAC
LocationChengdu, Sichuan, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoChengdu Center Huawei Project
Company Name
Xi’an Jumeng Technologies Development Ltd.RegionAPAC
LocationXi'an, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoHUAWEI Voice Program