Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    2P Perfect Presentation
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info Selected Accounts
  • Company Name

    Advanced Shining Gulf Company (Solex Plus)
  • Region EMEA
  • Location Jeddah & Riyadh, Saudi Arabia
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2024
  • Entity Info Technical Support, Business Process Outsourcing
  • Company Name

    AlasilaCX
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Applied
  • Certification CX Standard for OSPs
  • Release 7.0
  • Cert Date Jun 2023
  • Entity Info Inbound Services
  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Portugal
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2024
  • Entity Info A Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Nordics
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2024
  • Entity Info A Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Agadir, Morocco
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2024
  • Entity Info A Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Turkey, Jordan & Germany
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info AHA for a Single Client Technical Support Program
  • Company Name

    Crystel
  • Region EMEA
  • Location Amman, Jordan
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2023
  • Entity Info Contact Center Services
  • Company Name

    Enable Outsourcing
  • Region EMEA
  • Location Egypt
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info A subsidiary of eFinance Investment Group
  • Company Name

    FedEx
  • Region EMEA
  • Location Warsaw, Poland
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info FedEx Poland sp. z o.o. Inbound Services
  • Company Name

    FedEx
  • Region EMEA
  • Location Lisbon, Portugal
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2023
  • Entity Info Customer Contact Center Services
  • Company Name

    FedEx
  • Region EMEA
  • Location United Kingdom & Ireland
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2023
  • Entity Info Outsource Partners
  • Company Name

    Interactive Smart Communications (ISC)
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info Inbound, Outbound & Technical Support Services
  • Company Name

    Ithra United Business Services
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Dec 2024
  • Entity Info Business Process Outsourcing
  • Company Name

    Majorel
  • Region EMEA
  • Location Casablanca, Morocco
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info A Single Client Technical Support Program
  • Company Name

    Majorel
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2023
  • Entity Info Inbound
  • Company Name

    Malomatia
  • Region EMEA
  • Location Doha, Qatar
  • Status Recertified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date May 2024
  • Entity Info Customer Care Operations
  • Company Name

    Merchants SA Pty Ltd
  • Region EMEA
  • Location Cape Town, South Africa
  • Status Process Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info A Selection of Key Accounts
  • Company Name

    Ministry of Municipality and Environment
  • Region EMEA
  • Location State of Qatar
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Feb 2025
  • Entity Info Inbound Services, Human & Digital-Assisted
  • Company Name

    Orange Jordan
  • Region EMEA
  • Location Amman, Jordan
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2024
  • Entity Info Customer Experience B2B & B2C
  • Company Name

    Orange Mali
  • Region EMEA
  • Location Mali, Africa
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Inbound & Technical Support
  • Company Name

    Orange Moldova
  • Region EMEA
  • Location Moldova
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2025
  • Entity Info Customer Care & Direct Sales
  • Company Name

    Orange Polska S.A.
  • Region EMEA
  • Location Warsaw, Poland
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info Enterprise Customer Experience B2C and B2P
  • Company Name

    Orange Romania S.A.
  • Region EMEA
  • Location Bucharest, Romania
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2024
  • Entity Info Telesales
  • Company Name

    Orange Sénégal & Orange Business Sénégal
  • Region EMEA
  • Location Senegal, Africa
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2024
  • Entity Info Inbound and Technical Support Services
  • Company Name

    RAYA Customer Experience
  • Region EMEA
  • Location Cairo, Egypt
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info Cairo Sites
  • Company Name

    Saudi Data & AI Authority (SDAIA)
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info Inbound
  • Company Name

    SmartLink KSA
  • Region EMEA
  • Location Riyadh, KSA
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2025
  • Entity Info Accounts managed by SmartLink
  • Company Name

    Tamkeen Technologies
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info Inbound & Business Process Outsourcing Services
  • Company Name

    Teleperformance
  • Region EMEA
  • Location Skopje, North Macedonia
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2024
  • Entity Info A Single Client Technical Support Program
  • Company Name

    Teleperformance
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Communications, Space and Technology Commission (CST)
  • Company Name

    Teleperformance
  • Region EMEA
  • Location Gorlitz, Germany
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info At Home Advisors Cloud Campus GmbH
  • Company Name

    Teleperformance
  • Region EMEA
  • Location Katowice, Poland
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2024
  • Entity Info A Single Client Technical Support Program