Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
2P Perfect PresentationRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2024
Entity Info
Selected Accounts
Company Name
Advanced Shining Gulf Company (Solex Plus)Region
EMEA
Location
Jeddah & Riyadh, Saudi Arabia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2024
Entity Info
Technical Support, Business Process Outsourcing
Company Name
AlasilaCXRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Applied
Certification
CX Standard for OSPs
Release
7.0
Cert Date
Jun 2023
Entity Info
Inbound Services
Company Name
Concentrix Corp.Region
EMEA
Location
Portugal
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2024
Entity Info
A Single Client Technical Support Program
Company Name
Concentrix Corp.Region
EMEA
Location
Nordics
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Entity Info
A Single Client Technical Support Program
Company Name
Concentrix Corp.Region
EMEA
Location
Agadir, Morocco
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2024
Entity Info
A Single Client Technical Support Program
Company Name
Concentrix Corp.Region
EMEA
Location
Turkey, Jordan & Germany
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2024
Entity Info
AHA for a Single Client Technical Support Program
Company Name
CrystelRegion
EMEA
Location
Amman, Jordan
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2023
Entity Info
Contact Center Services
Company Name
Enable OutsourcingRegion
EMEA
Location
Egypt
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Entity Info
A subsidiary of eFinance Investment Group
Company Name
FedExRegion
EMEA
Location
Warsaw, Poland
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Entity Info
FedEx Poland sp. z o.o. Inbound Services
Company Name
FedExRegion
EMEA
Location
Lisbon, Portugal
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2023
Entity Info
Customer Contact Center Services
Company Name
FedExRegion
EMEA
Location
United Kingdom & Ireland
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2023
Entity Info
Outsource Partners
Company Name
Interactive Smart Communications (ISC)Region
EMEA
Location
Riyadh, Saudi Arabia
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Mar 2024
Entity Info
Inbound, Outbound & Technical Support Services
Company Name
Ithra United Business ServicesRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Dec 2024
Entity Info
Business Process Outsourcing
Company Name
MajorelRegion
EMEA
Location
Casablanca, Morocco
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Entity Info
A Single Client Technical Support Program
Company Name
MajorelRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2023
Entity Info
Inbound
Company Name
MalomatiaRegion
EMEA
Location
Doha, Qatar
Status
Recertified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
May 2024
Entity Info
Customer Care Operations
Company Name
Merchants SA Pty LtdRegion
EMEA
Location
Cape Town, South Africa
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2024
Entity Info
A Selection of Key Accounts
Company Name
Ministry of Municipality and EnvironmentRegion
EMEA
Location
State of Qatar
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Feb 2025
Entity Info
Inbound Services, Human & Digital-Assisted
Company Name
Orange JordanRegion
EMEA
Location
Amman, Jordan
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2024
Entity Info
Customer Experience B2B & B2C
Company Name
Orange MaliRegion
EMEA
Location
Mali, Africa
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Entity Info
Inbound & Technical Support
Company Name
Orange MoldovaRegion
EMEA
Location
Moldova
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Entity Info
Customer Care & Direct Sales
Company Name
Orange Polska S.A.Region
EMEA
Location
Warsaw, Poland
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Entity Info
Enterprise Customer Experience B2C and B2P
Company Name
Orange Romania S.A.Region
EMEA
Location
Bucharest, Romania
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2024
Entity Info
Telesales
Company Name
Orange Sénégal & Orange Business SénégalRegion
EMEA
Location
Senegal, Africa
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Entity Info
Inbound and Technical Support Services
Company Name
RAYA Customer ExperienceRegion
EMEA
Location
Cairo, Egypt
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2024
Entity Info
Cairo Sites
Company Name
Saudi Data & AI Authority (SDAIA)Region
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2024
Entity Info
Inbound
Company Name
SmartLink KSARegion
EMEA
Location
Riyadh, KSA
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2025
Entity Info
Accounts managed by SmartLink
Company Name
Tamkeen TechnologiesRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Mar 2024
Entity Info
Inbound & Business Process Outsourcing Services
Company Name
TeleperformanceRegion
EMEA
Location
Skopje, North Macedonia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2024
Entity Info
A Single Client Technical Support Program
Company Name
TeleperformanceRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Entity Info
Communications, Space and Technology Commission (CST)
Company Name
TeleperformanceRegion
EMEA
Location
Gorlitz, Germany
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Entity Info
At Home Advisors Cloud Campus GmbH
Company Name
TeleperformanceRegion
EMEA
Location
Katowice, Poland
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2024
Entity Info
A Single Client Technical Support Program