webinar
The AI Divide
Reshaping CX and Contact Center Roles
The AI divide is here, challenging the status quo. In its wake, the gap between those advancing with AI's potential and those falling further behind is widening.
Panel Discussion: Prepare to navigate shifts in workforce roles, customer engagement, and value creation with real-world, expert insights for guiding AI initiatives.
AI is here to stay.
Lead the change—register now!
CX leadership in the AI era
Tools and strategies for rewriting the rules and setting the standard for what comes next.
Strategies for Human-AI Collaboration: Preserve empathy and enhance customer experience with AI-system designs that complement human roles.
Insights on Leading Change: Successfully align leadership, frontline teams, and technology goals through clear communication, reskilling initiatives, and intentional planning.
Solutions to Avoid Pitfalls: Steer clear of over-automation, misaligned priorities, or inadequate team preparation necessary for an AI-enhanced environment.
Host
Jeff Tropeano | COPC Inc.
Executive VP, Technology Consulting
Panelist
Shantanu Das | Wayfair
Global Head of Customer Service
Panelist
Colleen Beers
CX Strategic Advisor
Panelist
Wes Dudley | Broad River Retail
VP of Customer Experience