CX Metrics Dashboard
Benchmark Against Global Standards
Unlock the full depth of COPC audited data with this premium-only dashboard for a detailed view of CX performance.
Premium CX Metrics Dashboard
Strengthen your strategy with in-depth analysis of key customer experience metrics, powered by 100% audited COPC data. Track performance across channels and customer interactions, with insights spanning years, industries, and regions to drive meaningful results.
Customer Satisfaction (CSAT)
Measure how satisfied customers are with your business's service
Net Promoter Score (NPS)
Compare how likely customers are to recommend your business
Customer Effort Score (CES)
Evaluate how easy it is for customers to interact with your organization
Premium CX Metrics Benchmarking Dashboard
Enhanced filtering options give you the flexibility to customize analysis for a focused exploration of critical metrics.
Get More With COPC Premium Benchmarking Dashboards
Enjoy 12 months of access to three specialized dashboards, built on 15+ years of COPC data and employee satisfaction insights.