The rapid advancement of artificial intelligence (AI) is reshaping the landscape of contact center management and customer support. In this webinar series, we delve into the potential of AI to revolutionize both front-end processes that impact customer interactions and back-end operations. Industry leaders offer valuable insights into effective use cases for AI in customer experience.
Past Webinars
Considerations for Navigating AI in CX
This webinar explores approaches to using artificial intelligence (AI) to service your customers. It provides a framework for using the multiple types of AI needed to operate the future of customer experience (CX). Nexcom A/S and COPC examine the differences between generative and analytical AI when applied within CX, focusing on the importance of good data and its role in delivering exceptional CX.
We look at the need for structured approaches and controls in AI as more businesses use it to handle customer inquiries. Lastly, we discuss how the role of CX organizations will change to adapt to the increased use of AI. COPC VP Rick Zayas and Nexcom A/S CEO Rolf Adamson delve into the landscape of AI and gain key insights for navigating its trajectory.
Delivering Accurate Answers with ChatGPT
The rapid expansion of customer service chatbots in recent years presents opportunities as well as risks. As more organizations implement these tools to improve the customer experience, ensuring accurate answers is paramount - this is where knowledge management comes in.
In this webinar, we consider the advantages and limitations of ChatGPT and guide you on how best to maximize it for an optimal customer experience. We also discuss the importance of knowledge management as an integral component of ChatGPT for successfully handling customer inquiries, providing accurate information and controlling your brand narrative. COPC VP Rick Zayas and livepro CEO Brad Shaw share how to leverage ChatGPT with an optimized knowledge base to best support your customers.
AI Advances: The Generation of Customer Service
The latest AI advancements can potentially transform, perhaps revolutionize, customer service delivery. This webinar will help CX leaders understand Generative AI, ChatGPT and LLMs and how they can apply them to their business. We provide use cases and real-world examples of AI deployment for customer-facing automated resolution and live human agent assistance.
Lastly, we address the potential issues, risks and best practices for using these AI technologies. Discover how to incorporate these advanced technologies into your business with COPC VP Rick Zayas and Quiq Founder and CEO Mike Myer.