Welcome to our Contact Center Consulting Glossary, a comprehensive resource designed to help you navigate the intricate world of contact center operations and management. In this glossary, you will find concise explanations and definitions for key terms, acronyms, and concepts commonly used in the contact center industry. Whether you're a seasoned professional looking to refresh your knowledge or a newcomer seeking to grasp the fundamentals, this glossary is your go-to reference for unraveling the complexities of contact center consulting.
Contact Center as a Service (CCaaS)
See Cloud Contact Center.
Contact Center Customer Relationship Management (CRM)
The integration and effective use of customer relationship management software and strategies within a call center environment.