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Class Schedule

Learn More About Our Class Offerings

  • Class Name

    Foundations in AI for CX
  • DatesApr 23 - Apr 25, 2025
  • RegionNorth America
  • LocationMinneapolis, MN
  • Format
    In-Person
  • Class Details

  • Class Name

    Foundations in AI for CX
  • DatesFeb 25 - Feb 27, 2025
  • RegionEMEA
  • LocationEurope
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Foundations in AI for CX
  • DatesFeb 25 - Feb 27, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesDec 9 - Dec 10, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesNov 3 - Nov 10, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Service Journey Thinking
  • DatesOct 28 - Oct 30, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Mastering Workforce Management
  • DatesSep 15 - Sep 19, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices in Managing Outsourced Service Operations
  • DatesSep 8 - Sep 12, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesAug 12 - Aug 13, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC Best Practices in Customer Experience Operations
  • DatesAug 11 - Aug 18, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Mastering Workforce Management
  • DatesSep 23 - Sep 25, 2025
  • RegionEMEA
  • LocationEurope
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® High-Performance Management Techniques
  • DatesSep 8 - Sep 12, 2025
  • RegionEMEA
  • LocationEurope
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesMay 19 - May 23, 2025
  • RegionEMEA
  • LocationEurope
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • DatesMar 17 - Mar 21, 2025
  • RegionEMEA
  • LocationEurope
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • DatesMar 18 - Mar 20, 2025
  • RegionEMEA
  • LocationEurope
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices in Managing Outsourced Service Operations
  • DatesApr 28 - May 2, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • DatesMar 18 - Mar 20, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesMar 17 - Mar 24, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Mastering Workforce Management
  • DatesFeb 24 - Feb 28, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesApr 15 - Apr 16, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesMar 10 - Mar 14, 2025
  • RegionEMEA
  • LocationAmsterdam, Netherlands
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • DatesFeb 10 - Feb 21, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • DatesFeb 17, 2025
  • RegionAPAC
  • LocationMelbourne, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • DatesFeb 10, 2025
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesApr 7 - Apr 11, 2025
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesMar 17 - Mar 28, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • DatesFeb 27 - Feb 28, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • DatesFeb 12 - Feb 14, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details