Employee Engagement Research
Download research that provides CX leaders with insights about contact center staff satisfaction and the drivers of employee engagement.
Global Benchmarking Series
Access reports that provide insights about timely issues, strategies and trends affecting contact centers and customer experience operations.
Gain an Edge with Premium Benchmarking Dashboards
Don’t leave your performance to guesswork. The COPC Premium Benchmarking Dashboards provide real-time access to the data and insights you need to outpace the competition. Compare your metrics against global standards, identify performance gaps, and take decisive action with confidence.
Employee Engagement | Southeast Asia Research Report
November 8, 2022
Employee Engagement | Philippines Research Report
November 1, 2022
Global Benchmarking Series | Contact Center Efficiency & Cost Management
October 25, 2022
Employee Engagement | New Zealand Research Report
October 25, 2022
Employee Engagement | United States Research Report
October 18, 2022
Employee Engagement | Australia Research Report
October 11, 2022
Employee Engagement | Global Research Report
October 4, 2022
Global Benchmarking Series | Contact Center Channel Management
September 27, 2022
Local Government Contact Centre Benchmarking Report | Australia & New Zealand
September 1, 2022
Global Benchmarking Series | Contact Center Training and Development
August 30, 2022
Global Benchmarking Series | Contact Center Employee Experience
July 26, 2022
Global Benchmarking Series | Contact Center Workforce Management
June 28, 2022
Global Benchmarking Series | Contact Center Quality Assurance
May 31, 2022
Global Benchmarking Series | Contact Center Recruitment and Hiring
April 26, 2022
Global Benchmarking Series | Contact Center Outsourcing
March 29, 2022
Global Benchmarking Series | Contact Center Technologies
February 22, 2022
Global Benchmarking Series | CX Understanding and Strategy
January 25, 2022
Customer Experience Management Benchmark (CXMB) 2020 Corporate Edition
February 26, 2021
Customer Experience Management Benchmark (CXMB) 2020 Consumer Edition
October 6, 2020
2020 Virtual Classroom Training for WAH Staff
June 8, 2020
2020 COVID-19 Impact Report
June 8, 2020
2020 COVID-19 & WAH Report
June 8, 2020
Customer Experience Management Benchmark (CXMB) 2019 Corporate Edition
March 12, 2020
Customer Experience Management Benchmark (CXMB) 2018 Corporate Edition
February 5, 2020
Customer Experience Management Benchmark (CXMB) 2019 Consumer Edition
September 19, 2019
Customer Experience Management Benchmark (CXMB) 2018 Consumer Edition
July 25, 2018
Customer Experience Management Benchmark (CXMB) 2018 Industry Insights: Financial Services
May 15, 2018
Customer Experience Management Benchmark (CXMB) 2017 Corporate Edition
February 6, 2018
Customer Experience Management Benchmark (CXMB) 2017 Consumer Edition
August 16, 2017
Customer Experience Management Benchmark (CXMB) 2016 Consumer Edition
August 2, 2017
Customer Experience Management Benchmark (CXMB) 2016 Corporate Edition
August 1, 2017
Customer Experience Management Benchmark (CXMB) 2015 Consumer Edition
June 28, 2017
Customer Experience Management Benchmark (CXMB) 2015 Corporate Edition