China’s Leading E-commerce Platform for Life Services Builds a Customer-Centric Service Operation
Global Leader Provides Unmatched Customer Experience by Implementing the COPC CX Standard
Leading Health Technology Company Achieves High Performance Levels
Large Customer Engagement Services Company Adopts the COPC CX Standard
Malaysia Utility Improves CSAT and Reduces Service Costs
Financial Firm Aligns Quality to Predict Performance
Telecom Provider Increases Customer Satisfaction
U.S. Electronics Retailer Improves CSAT, Cost and Sales
Vendor Alignment Increases Customer Satisfaction
Service Experts Improve Performance by Contract Restructuring
Groupon Achieves Millions in Savings
Major Retailer Improves CX Operations with Customer Journey Mapping
North American Telecom Collections Improves Bad Debt, Churn and Right Party Connects