Class Schedule

Learn More About Our Class Offerings

  • Class Name

    Mastering Workforce Management
  • DatesJun 30 - Jul 4, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • DatesJul 10 - Jul 10, 2025
  • RegionAPAC
  • LocationChina
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesJul 14 - Jul 18, 2025
  • RegionAPAC
  • LocationChengdu, China
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesJul 14 - Jul 25, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • DatesAug 4 - Aug 8, 2025
  • RegionAPAC
  • LocationShanghai, China
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • DatesAug 6 - Aug 7, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices in Customer Experience Operations
  • DatesAug 11 - Aug 18, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • DatesAug 12 - Aug 13, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • DatesAug 18 - Aug 22, 2025
  • RegionAPAC
  • LocationSingapore
  • Format
    In-Person
  • Class Details

  • Class Name

    Mastering Workforce Management
  • DatesAug 18 - Aug 22, 2025
  • RegionAPAC
  • LocationChina
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesAug 25 - Aug 29, 2025
  • RegionAPAC
  • LocationKuala Lumpur
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • DatesSep 8 - Sep 12, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • DatesSep 8 - Sep 12, 2025
  • RegionEMEA
  • LocationEurope
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesSep 15 - Sep 19, 2025
  • RegionAPAC
  • LocationManila
  • Format
    In-Person
  • Class Details

  • Class Name

    Mastering Workforce Management
  • DatesSep 15 - Sep 19, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Mastering Workforce Management
  • DatesSep 23 - Sep 25, 2025
  • RegionEMEA
  • LocationEurope
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • DatesSep 30 - Oct 1, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesOct 6 - Oct 10, 2025
  • RegionAPAC
  • LocationSingapore
  • Format
    In-Person
  • Class Details

  • Class Name

    Mastering Workforce Management
  • DatesOct 13 - Oct 17, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesOct 13 - Oct 17, 2025
  • RegionAPAC
  • LocationBeijing, China
  • Format
    In-Person
  • Class Details

  • Class Name

    Service Journey Thinking
  • DatesOct 28 - Oct 30, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • DatesNov 3 - Nov 7, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesNov 3 - Nov 10, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • DatesNov 20 - Nov 21, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesDec 1 - Dec 12, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesDec 8 - Dec 12, 2025
  • RegionAPAC
  • LocationShanghai, China
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • DatesDec 9 - Dec 10, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • DatesDec 16 - Dec 16, 2025
  • RegionAPAC
  • LocationChina
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • DatesDec 18 - Dec 18, 2025
  • RegionAPAC
  • LocationChina
  • Format
    Live Virtual
  • Class Details