Testimonials
Nov 3 - Nov 7, 2025
High-Performance Management Techniques
This course delivers frontline contact center managers who know how to implement best practices and strategies to measure, monitor and enhance performance.
Location
ANZ / INDIA / SEALanguage
EnglishTime Zone
10:30 am - 3:00 pm Singapore TimeFormat
Live Virtual
Details & Registration
apactraining@copc.com
Class Testimonials
Nordea
Management Partner to Head of Business Banking Norway
There was a good mixture of info and interactions with the students. For instance, modules were wrapped up by taking a poll that would summarize the entire session. Kept it interesting, and made it way easier to focus on one topic at a time.
British Embassy
Regional Customer Operations Manager
Very effective well-drafted materials. Professional and very friendly trainers.