Class Schedule

Learn More About Our Class Offerings

  • Class Name

    Mastering Workforce Management
  • DatesFeb 24 - Feb 28, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Foundations in AI for CX
  • DatesFeb 25 - Feb 27, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesMar 17 - Mar 24, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • DatesMar 18 - Mar 20, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesApr 15 - Apr 16, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Foundations in AI for CX
  • DatesApr 23 - Apr 25, 2025
  • RegionNorth America
  • LocationMinneapolis, MN
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices in Managing Outsourced Service Operations
  • DatesApr 28 - May 2, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC Best Practices in Customer Experience Operations
  • DatesAug 11 - Aug 18, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesAug 12 - Aug 13, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices in Managing Outsourced Service Operations
  • DatesSep 8 - Sep 12, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Mastering Workforce Management
  • DatesSep 15 - Sep 19, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Service Journey Thinking
  • DatesOct 28 - Oct 30, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesNov 3 - Nov 10, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesDec 9 - Dec 10, 2025
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details