High-Performance Management Techniques Class Image
Testimonials

Sep 8 - Sep 12, 2025

COPC® High-Performance Management Techniques

This course delivers frontline contact center managers who know how to implement best practices and strategies to measure, monitor and enhance performance.

Location

Europe

Language

English

Time Zone

2:00 pm - 6:30 pm Central European Time
  • Format
    Live Virtual
    • Class Brochure
    Details & Registration
    eutraining@copc.com

    Class Testimonials

    Nordea

    Management Partner to Head of Business Banking Norway

    There was a good mixture of info and interactions with the students. For instance, modules were wrapped up by taking a poll that would summarize the entire session. Kept it interesting, and made it way easier to focus on one topic at a time.

    British Embassy

    Regional Customer Operations Manager

    Very effective well-drafted materials. Professional and very friendly trainers.