Managing Outsourced Service Operations Class Image
Testimonials

Sep 8 - Sep 12, 2025

COPC® Best Practices in Managing Outsourced Service Operations

Leaders get proven techniques for managing all aspects of contact center supplier relationships, from contracting and partner selection to day-to-day management.

Location

United States

Language

English

Time Zone

8:00 am - 5:00 pm U.S. Central Time
  • Format
    Live Virtual
    • Class Brochure
    Details & Registration
    namtraining@copc.com

    Class Testimonials

    Richemont

    CRC Senior Manager | Richemont Americas

    This class has been incredibly insightful, practical, and exactly what we needed to take our contact center to the next level.

    DocuSign

    Principle, Vendor Manager

    The class covered the right topics, and the group was really engaged, which was a testament to the instructors. The curriculum and exercises helped bring home the essentials needed to run a complete VMO.

    Shipt

    Experience Team Associate Manager

    This course really opened my eyes to best practices and standards that I was not aware of for both internal and external call center agents. I believe that I will be taking many of the best practices provided and implementing them for my team of direct reports.

    Docusign

    Senior Manager, Global Partner Operations

    Ryan Heaps

    Senior Vendor Manager

    Katie Wapniarski

    Senior Vendor Manager

    Francisco Toledo

    Senior Director