COPC® Best Practices for Quality Management

I came into this thinking that we would only focus on scorecard design and just touch on other aspects of Quality. I was shocked by how much useful information I will now work to implement at my organization.

The presenters explained the topics very clearly and in an understandable way. The content was delivered above my expectations.

Strong insights on how to run a quality program effectively, good training material and very knowledgeable trainers. It should be attended by anyone overseeing support services and is a must for Quality Analysts.

The strength of this course is how well explained each topic is. It is evident why each best practice is essential and how it impacts Quality and Performance. It also does a great job of explaining roles in the industry and the (desired) responsibilities of each role.

The content is excellent. It has been incredibly easy to consider how the content of the training will fit my context. I appreciated the real-life examples, common practices, and laying out what the best practices are. I also appreciated the group activities and case study.