Class Schedule

Learn More About Our Class Offerings

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesJan 19 - Jan 23, 2025
  • RegionEMEA
  • LocationCairo
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Foundations in AI for CX
  • DatesFeb 25 - Feb 27, 2025
  • RegionEMEA
  • LocationEurope
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesMar 10 - Mar 14, 2025
  • RegionEMEA
  • LocationAmsterdam, Netherlands
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • DatesMar 17 - Mar 21, 2025
  • RegionEMEA
  • LocationEurope
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • DatesMar 18 - Mar 20, 2025
  • RegionEMEA
  • LocationEurope
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Lean Six Sigma for Contact Centers Yellow Belt Training
  • DatesMar 24 - Mar 26, 2025
  • RegionEMEA
  • LocationEurope
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesMay 19 - May 23, 2025
  • RegionEMEA
  • LocationEurope
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • DatesMay 27 - May 28, 2025
  • RegionEMEA
  • LocationEurope
  • Format
    Live Virtual
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • DatesSep 8 - Sep 12, 2025
  • RegionEMEA
  • LocationEurope
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Mastering Workforce Management
  • DatesSep 23 - Sep 25, 2025
  • RegionEMEA
  • LocationEurope
  • Format
    Live Virtual
  • Class Details