Customer Experience Operations Class Image
Testimonials

Dec 9 - Dec 13, 2024

COPC® Best Practices for Customer Experience Operations

Drive consistency within your contact center, customer experience (CX) operations and digital service channels. Improve customer satisfaction while boosting sales and lowering costs. This certification course offers a structured framework to achieve and sustain operational improvement.

Location

Shanghai, China

Language

Chinese

Time Zone

8:30 am - 6:00 pm China Standard Time
  • Format
    In-Person
    • Class Brochure
    Details & Registration
    COPCChina@copc.com

    Class Testimonials

    Mastercard

    Lead, Customer Experience and Engagement

    This course teaches critical skill sets for anyone in contact center ops. It forces ownership of strategic thought processes, analysis, execution, and corresponding performance measurement. The case studies are hands on, which helps drive retention of key concepts in a collaborative environment.

    Kiwi.com

    Global Workforce Manger

    This program boasts several key strengths that make it highly valuable for organizations seeking to improve their customer experience. It offers a comprehensive framework of industry-recognized best practices, providing organizations with proven strategies for success.

    Conduent

    Project Management Analyst

    It gave the knowledge and understanding about the best practices of a high performing organization. This will be very beneficial to the organization that I am currently working for.

    Crystal Pytlik

    Senior Quality Manager