Class Schedule

Learn More About Our Class Offerings

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • DatesFeb 10 - Feb 21, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • DatesFeb 10, 2025
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    Service Journey Thinking
  • DatesFeb 12 - Feb 14, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • DatesFeb 17, 2025
  • RegionAPAC
  • LocationMelbourne, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • DatesFeb 27 - Feb 28, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • DatesMar 5 - Mar 6, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Lean Six Sigma for Contact Centers Yellow Belt Training
  • DatesMar 10 - Mar 13, 2025
  • RegionAPAC
  • LocationBeijing, China
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesMar 17 - Mar 28, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • DatesMar 20 - Mar 20, 2025
  • RegionAPAC
  • LocationChina
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesMar 24 - Mar 28, 2025
  • RegionAPAC
  • LocationBeijing, China
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesApr 7 - Apr 11, 2025
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    Lean Six Sigma for Contact Centers Green Belt Training
  • DatesApr 14 - Apr 18, 2025
  • RegionAPAC
  • LocationBeijing, China
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesMay 5 - May 9, 2025
  • RegionAPAC
  • LocationJakarta, Indonesia
  • Format
    In-Person
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • DatesMay 8 - May 8, 2025
  • RegionAPAC
  • LocationChina
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesMay 12 - May 16, 2025
  • RegionAPAC
  • LocationShanghai, China
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • DatesMay 15 - May 16, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • DatesMay 26 - May 30, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Foundations in AI for CX
  • DatesJun 18 - Jun 20, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Mastering Workforce Management
  • DatesJun 30 - Jul 4, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • DatesJul 10 - Jul 10, 2025
  • RegionAPAC
  • LocationChina
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesJul 14 - Jul 25, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesJul 14 - Jul 18, 2025
  • RegionAPAC
  • LocationChengdu, China
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • DatesAug 4 - Aug 8, 2025
  • RegionAPAC
  • LocationShanghai, China
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • DatesAug 6 - Aug 7, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • DatesAug 18 - Aug 22, 2025
  • RegionAPAC
  • LocationSingapore
  • Format
    In-Person
  • Class Details

  • Class Name

    Mastering Workforce Management
  • DatesAug 18 - Aug 22, 2025
  • RegionAPAC
  • LocationChina
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesAug 25 - Aug 29, 2025
  • RegionAPAC
  • LocationKuala Lumpur
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesSep 15 - Sep 19, 2025
  • RegionAPAC
  • LocationManila
  • Format
    In-Person
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • DatesSep 30 - Oct 1, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesOct 6 - Oct 10, 2025
  • RegionAPAC
  • LocationSingapore
  • Format
    In-Person
  • Class Details

  • Class Name

    Mastering Workforce Management
  • DatesOct 13 - Oct 17, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • DatesOct 13 - Oct 17, 2025
  • RegionAPAC
  • LocationBeijing, China
  • Format
    In-Person
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • DatesNov 3 - Nov 7, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details