Class Schedule

Learn More About Our Class Offerings

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Apr 7 - Apr 11, 2025
  • Region APAC
  • Location Sydney, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    Lean Six Sigma for Contact Centers Green Belt Training
  • Dates Apr 14 - Apr 18, 2025
  • Region APAC
  • Location Beijing, China
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Apr 15 - Apr 16, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Mastering Workforce Management
  • Dates Apr 21 - Apr 25, 2025
  • Region APAC
  • Location China
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Foundations in AI for CX
  • Dates Apr 23 - Apr 25, 2025
  • Region North America
  • Location Minneapolis, MN
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • Dates Apr 28 - May 2, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • Dates May 8 - May 8, 2025
  • Region APAC
  • Location China
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates May 11 - May 15, 2025
  • Region EMEA
  • Location Cairo
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates May 12 - May 16, 2025
  • Region APAC
  • Location Shanghai, China
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates May 14 - May 15, 2025
  • Region APAC
  • Location Indonesia
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates May 15 - May 16, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates May 19 - May 23, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • Dates May 26 - May 30, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates May 27 - May 28, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Foundations in AI for CX
  • Dates Jun 2 - Jun 5, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Foundations in AI for CX
  • Dates Jun 2 - Jun 5, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Foundations in AI for CX
  • Dates Jun 18 - Jun 20, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • Dates Jun 20 - Jun 20, 2025
  • Region APAC
  • Location Korea
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Mastering Workforce Management
  • Dates Jun 30 - Jul 4, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Jul 7 - Jul 11, 2025
  • Region APAC
  • Location Jakarta, Indonesia
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Jul 10 - Jul 10, 2025
  • Region APAC
  • Location China
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Jul 14 - Jul 18, 2025
  • Region APAC
  • Location Chengdu, China
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Jul 14 - Jul 25, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • Dates Aug 4 - Aug 8, 2025
  • Region APAC
  • Location Shanghai, China
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Aug 6 - Aug 7, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • Dates Aug 8 - Aug 8, 2025
  • Region APAC
  • Location Korea
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices in Customer Experience Operations
  • Dates Aug 11 - Aug 18, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Aug 12 - Aug 13, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Mastering Workforce Management
  • Dates Aug 18 - Aug 22, 2025
  • Region APAC
  • Location China
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • Dates Aug 18 - Aug 22, 2025
  • Region APAC
  • Location Singapore
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Aug 25 - Aug 29, 2025
  • Region APAC
  • Location Kuala Lumpur
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • Dates Sep 8 - Sep 12, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • Dates Sep 8 - Sep 12, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details