Foundations in AI for CX
Artificial intelligence (AI) is rapidly transforming customer experience (CX) strategies across industries. As a leader responsible for driving customer loyalty and achieving tangible business outcomes, developing and deploying an AI strategy that delivers measurable results is crucial. This comprehensive curriculum, developed in collaboration with Execs In The Know, is designed to equip CX leaders with the knowledge and tools necessary to effectively integrate AI into their customer experience strategies.
Individual Training
For those who want to advance their skills or organizations that need training for a small group.
Public Course Schedule
Artificial intelligence (AI) is rapidly transforming customer experience (CX) strategies across industries. As a leader responsible for driving customer loyalty and achieving tangible business outcomes, developing and deploying an AI strategy that delivers measurable results is crucial.
Whether planning to expand your AI initiatives or refine existing deployments, this course, developed in collaboration with Execs In The Know, empowers leaders to maximize the potential of AI in CX and avoid costly missteps. From AI strategy development and ongoing improvement approaches to knowledge management, ethical considerations and technology selection, this course will ensure your AI strategy meets customer and business expectations.
Engage in interactive discussions with peers, learn from industry experts, and analyze relevant use cases to apply new knowledge seamlessly in your organization. The program culminates in a certification exercise to validate your understanding and ensure practical application of the concepts learned.
- Align Your AI strategy with Customer Expectations and Business Objectives
- Optimize Your Technology Investments
- Enhance Customer Satisfaction and Profitability
- Minimize Risks Associated with AI Implementation
- Increase Stakeholder Buy-In and Engagement