Foundations in AI for CX
Turn AI's potential into actionable solutions with a results-driven approach to adopting new technology, scaling initiatives, and crafting strategies that build loyalty and deliver lasting value.
Individual Training
For those who want to advance their skills or organizations that need training for a small group.
Public Course Schedule
In the AI era, CX leadership means setting the standard for what comes next. The Foundations in AI for CX Certificate Program prepares decision-makers to deliver on AI initiatives.
Co-developed with Execs In The Know, this program offers a definitive roadmap to transform AI’s potential into actionable solutions.
- Select and manage technology providers.
- Align AI strategies with customer needs and business goals.
- Navigate AI governance and ethics.
- Prepare and manage knowledge bases.
- Avoid costly missteps with metrics to manage and improve performance.
Tackle AI complexities with industry experts as they bring real-world case studies to life during interactive sessions. Earn industry-recognized certification and position yourself as a leader in the AI era.
- Optimize Return on Technology Investments
- Enhance Customer Satisfaction and Loyalty
- Minimize AI Implementation Risks
- Inspire Stakeholder Confidence