The COPC Blog
April 1, 2024
Self-Service Technology: A Customer-Centric Approach
September 11, 2023
A Foundation for Exceptional Digital Self-Service Design
September 11, 2023
Using Channel Strategy to Influence Customer Satisfaction
June 16, 2021
3 Vital Insights to Crack the Customer Experience Code
August 31, 2020
Do you understand the value of resolving a call?
August 21, 2019
Focusing on Service Journeys
June 6, 2019
Why Complexity Is Killing Your Customer Experience
May 16, 2018
Three Questions To Ask Yourself To Understand What Customers Really Want
October 27, 2017
Part Four of a Four-Part Series: Taking a Customer-Centric Approach to Channel Strategy
October 26, 2017
Part Three of a Four-Part Series: Taking a Customer-Centric Approach to Channel Strategy
October 25, 2017
Part Two of a Four-Part Series: Taking a Customer-Centric Approach to Channel Strategy
October 23, 2017
Part One of a Four-Part Series: Taking a Customer-Centric Approach to Channel Strategy
August 4, 2016
Inbound and Outbound Converge in the New Contact Center
January 21, 2016
Companies and Consumers See Things Differently in How Well Service is Provided
January 3, 2016