The COPC Blog

June 24, 2024
Analyzing the Current State of Customer Experience Amid Conflicting Data

October 28, 2022
GUEST POST: Employee Engagement Research & Knowledge Management Software

May 31, 2022
The Role of Research on CX Operations & Best Practices

March 4, 2022
Customer Experience: Observations from the Field

February 11, 2022
COPC Inc.’s Global Benchmarking Series, 2022

September 25, 2018
Announcing the Release of the 2018 CXMB Series Consumer Edition

May 22, 2018
Key Findings from New Research Report — CXMB Industry Insights: Financial Services

April 3, 2018
The 2017 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series Available Now!

February 8, 2018
Announcing the Release of the Executive Summary for the 2017 CXMB Series Corporate Edition Report

October 10, 2017
The Latest In CX-Related Consumer Research, Available Now!

July 21, 2017
Announcing the Executive Summary for the 2017 CXMB Series Consumer Edition Report

June 22, 2017
Infographic: Retail Customer Care and Brand Loyalty Insights

January 6, 2017
Summary Available for 2016 CXMB Survey Corporate Edition

November 16, 2016
New Industry Survey Focuses on Travel & Hospitality

November 3, 2016
CXMB Results: Consumer Perception of Customer Care Has Improved in 2016

August 18, 2016
2016 CXMB Series, Consumer Edition

June 16, 2016
COPC Inc. Retail Infographic

June 2, 2016
Where Brand Promise and Operations Intersect

May 23, 2016
COPC Inc. Discusses CXMB Survey Results in San Diego

January 21, 2016
Companies and Consumers See Things Differently in How Well Service is Provided

January 3, 2016