The COPC Blog
April 4, 2024
Training and Development as an Employee Retention Strategy
March 11, 2024
Leader’s Guide to Call Center Retention
January 15, 2024
Onboarding Best Practices: Reducing Attrition in the First 90 Days
November 15, 2023
Call Center Attrition: Avoid the Dilemma of First-Day Ghosting
January 23, 2023
Three Lean Six Sigma Process Improvement Insights
December 7, 2022
Best Practices for Recruiting, Hiring and Training that Lead to Higher Retention
October 24, 2022
GUEST POST: Recruitment and Staff Strategy as an Employment Engagement Initiative
March 11, 2022
The Great Reinvention
January 21, 2022