The COPC Blog

May 6, 2024
Quality Assurance and Customer Satisfaction: Three Ways to Ensure Alignment

April 1, 2022
Leveraging AI-driven Customer Experience Management Software to Boost CX Quality

May 25, 2016
Quality Series: Expand the Quality Process to Capture Business Intelligence

April 19, 2016
Quality Series: Focus on Systemic Issues Impacting Performance

March 25, 2016
Quality Series: Score Output Metrics and Use Sub-Attributes to Capture Reasons for Errors

March 4, 2016