The COPC Blog

January 9, 2024
Mastercard Leads the Charge in Customer Experience

April 28, 2023
COPC Standards Committee Meeting: Artificial Intelligence and Customer Experience

December 1, 2022
November COPC Standards Committee Meeting

May 31, 2022
The Role of Research on CX Operations & Best Practices

October 22, 2021
Conversations with Clients: Kyla Starks, Transcom

April 26, 2021
Vattenfall Netherlands & COPC Inc. – Ten Years of Improving the Customer Experience and Operational Efficiency

June 4, 2020
Conversations with Clients:
Byron J. Fernandez, TDCX

April 20, 2020
Sunshine Financial Service
Committed to Excellence

December 9, 2019
COPC Inc. China User Group Annual Meeting

November 13, 2019
Conversations with Clients:
Du Duo, Shouqi Limousine & Chauffeur

November 8, 2019
COPC Standards Committee 2019
Fall Meeting Recap

October 1, 2019
Conversations with Clients:
Gladys Labradores, Conduent Philippines

September 9, 2019
Conversations with Clients:
Ding Yi (Allen), Ant Financial, Part 2

September 5, 2019
Conversations with Clients:
Ding Yi (Allen), Ant Financial, Part I

June 11, 2019
COPC Inc. Shanghai Client Seminar a Huge Success

May 2, 2019
COPC Inc. Welcomes Clients to Beijing for China’s First Seminar in 2019 Series

February 22, 2019
Importance of Community

January 21, 2019
COPC Inc. Publishes Release 6.1 of the COPC Customer Experience Standard

May 9, 2018
Concentrix Earns COPC Certification for Record Number of Sites

February 8, 2017
Interview: Ian Aitchison on Qantas Talking Business

January 6, 2017
Summary Available for 2016 CXMB Survey Corporate Edition

December 1, 2016
Attend our Travel Industry Webinar on December 6th

February 4, 2016
COPC Inc. Announces Updated COPC Standard and New Name

January 21, 2016
Companies and Consumers See Things Differently in How Well Service is Provided

January 3, 2016