The COPC Blog
January 9, 2024
Mastercard Leads the Charge in Customer Experience
April 28, 2023
COPC Standards Committee Meeting: Artificial Intelligence and Customer Experience
December 1, 2022
November COPC Standards Committee Meeting
May 31, 2022
The Role of Research on CX Operations & Best Practices
October 22, 2021
Conversations with Clients: Kyla Starks, Transcom
April 26, 2021
Vattenfall Netherlands & COPC Inc. – Ten Years of Improving the Customer Experience and Operational Efficiency
June 4, 2020
Conversations with Clients:
Byron J. Fernandez, TDCX
April 20, 2020
Sunshine Financial Service
Committed to Excellence
December 9, 2019
COPC Inc. China User Group Annual Meeting
November 13, 2019
Conversations with Clients:
Du Duo, Shouqi Limousine & Chauffeur
November 8, 2019
COPC Standards Committee 2019
Fall Meeting Recap
October 1, 2019
Conversations with Clients:
Gladys Labradores, Conduent Philippines
September 9, 2019
Conversations with Clients:
Ding Yi (Allen), Ant Financial, Part 2
September 5, 2019
Conversations with Clients:
Ding Yi (Allen), Ant Financial, Part I
June 11, 2019
COPC Inc. Shanghai Client Seminar a Huge Success
May 2, 2019
COPC Inc. Welcomes Clients to Beijing for China’s First Seminar in 2019 Series
February 22, 2019
Importance of Community
January 21, 2019
COPC Inc. Publishes Release 6.1 of the COPC Customer Experience Standard
May 9, 2018
Concentrix Earns COPC Certification for Record Number of Sites
February 8, 2017
Interview: Ian Aitchison on Qantas Talking Business
January 6, 2017
Summary Available for 2016 CXMB Survey Corporate Edition
December 1, 2016
Attend our Travel Industry Webinar on December 6th
February 4, 2016
COPC Inc. Announces Updated COPC Standard and New Name
January 21, 2016
Companies and Consumers See Things Differently in How Well Service is Provided
January 3, 2016