The COPC Blog

February 15, 2024
COPC Standards Committee Update: AI in Focus

January 9, 2024
Mastercard Leads the Charge in Customer Experience

April 28, 2023
COPC Standards Committee Meeting: Artificial Intelligence and Customer Experience

December 1, 2022
November COPC Standards Committee Meeting

May 31, 2022
The Role of Research on CX Operations & Best Practices

October 22, 2021
Conversations with Clients: Kyla Starks, Transcom

April 26, 2021
Vattenfall Netherlands & COPC Inc. – Ten Years of Improving the Customer Experience and Operational Efficiency

June 4, 2020
Conversations with Clients:
Byron J. Fernandez, TDCX

April 20, 2020
Sunshine Financial Service
Committed to Excellence

December 9, 2019
COPC Inc. China User Group Annual Meeting

November 13, 2019
Conversations with Clients:
Du Duo, Shouqi Limousine & Chauffeur

November 8, 2019
COPC Standards Committee 2019
Fall Meeting Recap

October 1, 2019
Conversations with Clients:
Gladys Labradores, Conduent Philippines

January 21, 2019
COPC Inc. Publishes Release 6.1 of the COPC Customer Experience Standard

May 9, 2018
Concentrix Earns COPC Certification for Record Number of Sites

February 4, 2016